The telephone is the principal means for communicating in real-time with Customers, Sales, Suppliers, Partners and other key business stakeholders making your voice network mission-critical to the success of your organization.

nameConnector optimizes your voice network by enabling callers to connect quickly, easily and without operator intervention by speaking the name of the destination they’d like to reach.

Results our customers are experiencing:

• Reduced costs – decreased up to 90% of calls requiring operator intervention
• Recaptured lost opportunity – streamlined communications by providing direct access to critical resources 24/7
• Satisfied customers – shortened connection time by up to 75%, significantly reducing dropped or abandoned calls due to caller frustration
• Enhanced image – answer every call on the 2nd ring, at any time of day or night, with a consistent and professional voice
• Standardized communications – created a comprehensive and dynamic single source directory including branch locations, on and off site employees, contractors and key “shared” contacts

Parlance takes responsibility for connecting the Caller. Traditional products require you to invest in hardware, software, and maintenance, along with personnel to manage the ongoing job of updating the corporate directory and ensuring performance, adding to your staff overhead costs.  With nameConnector, Parlance’s managed services shift the onus of system preparation, maintenance and performance from the IT / Telecom Professional to Parlance.