nameConnector optimizes your voice network by enabling Callers to connect quickly, easily, and without operator intervention by speaking the name of the destination they’d like to reach.

The benefits of nameConnector service are quickly realized in enterprises of all sizes:

• Reduced costs – decrease up to 90% of calls requiring operator intervention
• Recaptured lost opportunity – streamline communications by providing direct access to critical resources 24/7
• Satisfied customers – shorten connection time by up to 75%, significantly reducing dropped or abandoned calls due to Caller frustration
• Enhanced image – answer every call on the 2nd ring, at any time of day or night, with a consistent and professional voice
• Standardized communications – create a comprehensive and dynamic single source directory including branch locations, on and off site employees, contractors and key “shared” contacts

Parlance is committed to providing our customers with a successful call routing solution by taking full responsibility for system performance. Our fully managed services combine onsite system hardware and software with offsite monitoring and maintenance. This unique approach allows our customers to use their valuable IT and telecom personnel for other uses rather than spending their time updating and managing a dynamically changing call routing system.

Call today to learn why, for more than 13 years, Parlance has enjoyed a 96% customer retention rate thanks to the benefits nameConnector offers to enterprises of all sizes.