Insurance industry - insuring service while meeting demand

The insurance industry faces pressing issues as carriers try to sustain growth while empowered consumers demand more service and choose less-profitable products. Health insurers face rising demands from an aging customer base and commercial carriers are under intense competitive pressure for large accounts.

Parlance voice services help deal with these issues by improving your caller connection rates and providing better service to key accounts.  Parlance helps insurers to:

• Route calls quickly to the right claims or benefits representative.
• Give large accounts special access to programs.
• Quickly route small accounts to their representatives.
• Balance call volumes across several call centers.

In an industry where service is key Parlance shines.  Talk to us about how Parlance managed voice services have helped John Hancock and BlueCross BlueShield achieve outstanding results.