About Jovana Maric

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So far Jovana Maric has created 21 blog entries.

Integrating AGILE Practices to Improve ROI for Health Systems

Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability to come up with a solution. An important lesson I have learnt in my 20-year software career is that there are only two constants in this field: change and the need to take care of people. Both are the key drivers for innovation at scale, which in my opinion, is the single biggest factor for fueling business growth at modern technology companies.

Integrating AGILE Practices to Improve ROI for Health Systems2022-09-26T15:20:15+00:00

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare

The experiences of healthcare consumers, switchboard operators, and patient access center agents are dependent on each other. In order to improve the customer experience, staff experience must be improved, and vice versa.

Improve Operator and Agent Retention and Address Contact Center Workforce Shortages in HealthCare2022-08-16T22:47:43+00:00

Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration

Parlance voice-first solutions have been helping families connect with patients in their hospital rooms by leveraging HL7 technology integration for many years.

Reduce Switchboard Operator Burden and Help Families Connect with Patients in Hospital Rooms by Leveraging HL7 Technology Integration2022-07-24T21:49:26+00:00

The Resurgence of the Voice Channel

For most healthcare consumers, a phone call is the first method of communication with a hospital or clinic. This call must be handled efficiently and smoothly for patients to feel satisfied. In the midst of the pandemic, it has become strikingly clear that communication is vital in patient care, and for it to be effective, it must be simple.

The Resurgence of the Voice Channel2022-07-24T21:32:14+00:00