Author: Jovana Maric

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.

In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.

Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.

Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.

In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?

Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.

When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that the provider must always do is verify the patient’s identity. Test results and appointments are part of a patient’s medical record and history of care, so it is important for… Continue reading The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience

Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.

Health systems face immense pressures to cut costs. Modernizing the voice channel is a quick win. As health systems nationwide grapple with pressure to reduce costs, many are launching digital initiatives to streamline patient access and reduce workload for staff. Often overlooked in these digital initiatives is the voice channel, still the channel that patients… Continue reading Modernizing the voice channel is a quick win

From Mission Impossible to Magnum PI, spy movies and TV shows are known for all types of thrilling espionage, surveillance, and security. Real life may not have Tom Cruise’s blockbusting stunts or miracle-gadgets, but it does have its share of tech-savvy bad guys. In Hollywood, the villains are always after top-secret information, like a list… Continue reading Your Mission, Should You Choose to Accept it…Keep Healthcare Data Safe!