Author: Jovana Maric

Reduce wasted labor and patient frustration. One of the most frequent processes in healthcare is also one of the most flawed.

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.

In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.

Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.

Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.

In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?

Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.

When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that the provider must always do is verify the patient’s identity. Test results and appointments are part of a patient’s medical record and history of care, so it is important for… Continue reading The Benefits of Automating Patient Verification: Reduce Agent Burden and Improve the Caller Experience