The High Price of Old Technology Solutions for Answering the Phone in Healthcare
By Sheila Kelly~The High Price of Old Technology Solutions for [...]
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Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement
By Dan Heer ~ Parlance transforms corporate directories into speech-driven [...]
Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis
Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, [...]
Caller Experience IS Patient Experience
In healthcare, 87% of inbound patient interactions occur via telephone, [...]
Hometown Health Transforms the Caller Experience
Hometown Health, the largest not-for-profit insurance company in Nevada, faced [...]
Hospital Sees 7X Improvement in Key CX Metrics
A California healthcare facility recently made changes to the way [...]
Misplaced Calls and the Contact Center
One contact center challenge concerns the management of incoming calls [...]
Is IVR Bloat Affecting Your Callers?
IVRs can be a useful tool to help guide callers [...]
New Call Management ROI Calculator
Ever wondered whether automated solutions can truly deliver call management [...]
Switchboard Consolidation in Higher Education
Call management requirements in higher education are evolving rapidly. Switchboard/directory [...]