By Sheila Kelly~The High Price of Old Technology Solutions for [...]
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So far parlcorpdev has created 22 blog entries.
By Dan Heer ~ Parlance transforms corporate directories into speech-driven [...]
Parlance Relieves Operator Burden and Reduces Caller Wait Time Boston, [...]
In healthcare, 87% of inbound patient interactions occur via telephone, [...]
Hometown Health, the largest not-for-profit insurance company in Nevada, faced [...]
A California healthcare facility recently made changes to the way [...]
One contact center challenge concerns the management of incoming calls [...]
IVRs can be a useful tool to help guide callers [...]
Ever wondered whether automated solutions can truly deliver call management [...]
Call management requirements in higher education are evolving rapidly. Switchboard/directory [...]