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So far parlcorpdev has created 22 blog entries.

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

The High Price of Old Technology Solutions for Answering the Phone in Healthcare - Incorporating Lessons Learned During This Pandemic As we move from pandemic triage to business recovery at Parlance, we are taking stock of how to incorporate lessons we’ve learned into our business model.

By |2020-08-03T16:12:07+00:00May 19th, 2020|Blog|0 Comments

Simplify Every Pathway Your Caller Can Take — Parlance is a Nuance SpeechAttendant® Replacement

Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. Callers want friction-free, speech-driven access. They are using their voice with Siri for directions, Google to create their shopping list, and Alexa to find the weather. They’re even using their voice to get to Netflix instead of a TV remote.

By |2020-08-03T16:12:36+00:00May 13th, 2020|Blog|0 Comments

Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

As health systems across the nation struggle to respond to the coronavirus crisis, they’re changing the way they do business, adopting new tools and technologies, and transforming workforces to operate efficiently and safely without sacrificing service quality. Healthcare organizations are facing overwhelming call volumes.

By |2020-08-03T16:13:01+00:00May 4th, 2020|Blog|0 Comments

Caller Experience IS Patient Experience

In healthcare, 87% of inbound patient interactions occur via telephone, making phone calls a critically important factor in overall patient experience. Meanwhile, many healthcare organizations fail to take advantage of simple call management improvement opportunities that can elevate caller interactions and boost the overall patient experience.

By |2020-08-03T16:13:28+00:00October 25th, 2018|Articles, Blog|0 Comments

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer care center. Hold times and call abandonment were hitting all time highs as the contact center struggled to keep up with rising call loads in the face of ongoing company growth.

By |2020-08-03T16:13:49+00:00September 26th, 2018|Articles, Blog|0 Comments

New Call Management ROI Calculator

Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the latest in voice-enabled call routing holds in store for your organization? Parlance has recently developed a new Call Management ROI Calculator that allows you to see the potential ROI Parlance solutions hold in store for your organization.

By |2020-08-03T16:10:09+00:00February 26th, 2018|Articles, Blog|0 Comments