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Lean Part 2: Improving Call Management

Lean management for caller self-service – “Kaizan” (Improvement) – does just that. Implementing changes to the system or steps in contact center processes to generate more value with less waste. In traditional implementation of “Kaizan”, each improvement needs to be considered and analyzed before applying the next.

By |2020-12-14T01:19:01+00:00February 15th, 2017|Uncategorized|0 Comments