The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution. Transition from one technology to another is often stressful for organizations that aren’t sure what to look for or don’t want to increase spending on a new solution. That’s where Parlance comes in. We deliver a fully-managed, interoperable solution that not only replaces Nuance SpeechAttendant, but does the job better. Parlance is more than just technology. We take ownership of day-to-day performance to ensure ROI and optimize performance, enabling organizations to feel confident in their new technology from day one. Our software as a service model enables health systems, higher education institutions, and enterprises to thrive during their transition away from Nuance SpeechAttendant.
Above all else, self-service for consumers needs to be user-friendly and cost-effective. Parlance delivers interactive voice response (IVRs) and intelligent virtual assistants (IVAs) to modernize call handling, minimize caller effort, and reduce operational costs. The Parlance solution combines our proprietary phonetic names database with AI/NLP/NLU to deliver maximum offload of PBX switchboard call volume. Callers use their voices to ask for the person, department, or resource they need, and are instantly connected to the correct destination. Our proprietary database delivers recognition of names and pronunciations that is unrivaled in the industry, allowing callers to speak naturally and still be understood. Unlike Nuance and other SpeechAttendant replacements, our team of tenured experts works to create a comprehensive directory and keep it up to date, so your callers are always interacting with the most accurate database. This means fewer callers must be diverted back to operators and more people can resolve their queries without human support.
Organizations who are long-term users of Nuance SpeechAttendant don’t have to worry about the expenses and learning curves of implementing a new software when they partner with Parlance. Parlance is interoperable with all PBX switchboard infrastructures, making the overall transition easy and seamless. Since we take responsibility for the implementation, organizations can rest assured that there won’t be any lapses in operation that could cost them customers or revenue.
The Parlance solution isn’t just a replacement for Nuance SpeechAttendant, but an upgrade. For over 25 years, Parlance has been helping large organizations improve caller experience while saving money. We are the only SpeechAttendant replacement on the market that delivers conversational AI-powered automation as a managed service. A subscription to Parlance includes everything – no complicated fees, no extra charges, and no long contracts required. With Parlance, the loss of Nuance SpeechAttendant means you gain an experienced and dedicated partner.
By Nancy Fyrberg