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  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
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      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
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      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
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      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

Reduce wasted labor and patient frustration
One of the most frequent processes in healthcare is also one of the most flawed. Millions of calls each year across the network of care involve frustrating technology and wasted labor. Now is the time to lean in and transform this process into one that pleases patients and eliminates waste. Answering the phone and navigating a caller to the right resource is a complex process in a large health system. This complexity may explain why so few organizations do it well. Underperformance has huge cost implications because this process happens millions of times each year across the network of care.

By Sheila Kelly

Learn more about Kaizen processes for answering the phone in healthcare

Switchboard Consolidation in Higher Education

Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating

Read Full Blog →

The Blind Spot in Customer Experience

Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never

Read Full Blog →
switchboards solutions parlance

Help Desk Help vol. 4 – ID Hidden Improvement

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways

Read Full Blog →

Help Desk Help vol. 3 – First Call Resolution

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways

Read Full Blog →
Speech Driven Self Service

Help Desk Help vol. 2 – Skills Based Routing

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls

Read Full Blog →

Help Desk Help vol. 1 – Call Deflection

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at

Read Full Blog →
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New Call Management ROI Calculator

Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the latest in voice-enabled call routing

Read Full Blog →

Switchboard Consolidation in Higher Education

Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating a new strategy – one

Read Full Blog →

The Blind Spot in Customer Experience

Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never been more important. Customers have

Read Full Blog →
switchboards solutions parlance

Help Desk Help vol. 4 – ID Hidden Improvement

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways to identify hidden improvement areas

Read Full Blog →

Help Desk Help vol. 3 – First Call Resolution

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways to leverage call deflection and

Read Full Blog →
Speech Driven Self Service

Help Desk Help vol. 2 – Skills Based Routing

Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls that go to the wrong

Read Full Blog →
Page1 Page2 Page3 Page4 Page5 Page6 Page7 Page8 Page9 Page10 Page11

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