Parlance has announced a new partnership with Doctors Community Hospital in Lanham, MD. The 219 bed community hospital has implemented Parlance’s Operator Assistant™ automated call handling solution to improve service levels to callers, manage operator call load, and reduce operator services costs.

Operator Assistant offloads between 50-60% of all operator calls daily, resulting in significantly reduced hold times, and a more consistent caller experience. This has allowed DCH to reduce operator staffing costs annually by 4X their Operator Assistant investment.

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