Parlance is pleased to announce a new partnership with Digital DataVoice (DDV), an independent integrator of cloud and premise-based contact center solutions.

Organizations looking to improve the caller experience can now turn to Parlance and DDV to deliver more natural caller engagements and raise efficiency throughout the caller journey—inspiring higher levels of customer satisfaction.

“Our partnership with DDV means that organizations that choose Parlance can expand the value of speech self-service to include transaction-based caller conversations,” says Joseph Maxwell, CEO of Parlance. “And organizations that choose DDV can ensure that the first step of the caller journey is as good as the experience that follows, thanks to our adaptive speech automation solutions.”

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