Customers

Our Customers Are Committed to Keeping Their Callers Happy

We help a wide range of organizations meet their call handling needs

Our customers choose us because we make it easy to transform their call handling – enhancing the caller experience and boosting customer satisfaction. And our customers value our close partnership with them, which lets us understand their challenges, draw from our decades of experience, and respond with a solution tailored to their needs.

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Healthcare. The right prescription for improved call handling

gfx-Healthcare Reaching a doctor, patient, other key call recipient – or connecting with vital information – needs to happen quickly and seamlessly. Healthcare organizations recognize the need to serve callers and to bring new efficiency to their operations. And as healthcare becomes more and more competitive, better customer care – right from the start – is an undeniable competitive advantage.

    media Landmark Medical Center - Parlance helps Landmark Operators deliver excellent caller experiences by offloading more than 70% of routine requests from the PBX.
    media Doctors Community Hospital - Doctors Community Hospital was experiencing call handling challenges due to overwhelming call load to operators.
    media St. Joseph - PeaceHealth St. Joseph Medical Center experienced a high amount of internal calls to the switchboard due to the lack of a dependable enterprise directory.
    media Blue Cross Blue Shield - Blue Cross Blue Shield was moving from a PBX-based telecom solution to a Centrex solution, requiring changes to 3,000 extension...

Higher Education. The smarter way to handle campus calls

We bring a natural and intuitive experience for the wide variety of callers who interact with colleges, universities, and other educational institutions. We help offload calls with routine requests from operators, provide effective after-hours support, enable single-number access to all campus resources, and deliver an exceptional experience to every caller.

    media Utah Valley University - Parlance offloads 66% of monthly calls from UVU operators, enabling ROI equal to 5X their investment.
    media Texas A&M University - Texas A&M University sought a solution that could reduce operator workload and streamline the management of operator services.
    media Union College - Union College sought to reduce live operator call load and after-hour calls to public safety officers, as well as provide...
    media UNH - The University of New Hampshire was receiving unsatisfactory performance from their existing call handling solution, and were searching for alternatives...

Enterprise. We scale to grow with your business

Parlance enables you to ramp up your call volumes without adding personnel. With Parlance as your partner, you get new insights and control over your voice network, so you can reduce expenses without affecting quality. As your enterprise grows, Parlance grows with you, delivering the same high level of customer service and ensuring a consistently exceptional experience.

    media Sysco Eastern MD - Sysco Eastern Maryland sought an automated solution to address growing call load, and conducted a two week trial of two...
    media Reebok - Reebok International faced considerable directory difficulties that made it difficult to enable effective call handling for salespeople and staff.