Our Customers Are Committed to Keeping Their Callers Happy
We help a wide range of organizations meet their call handling needs
Our customers choose us because we make it easy to transform their call handling – enhancing the caller experience and boosting customer satisfaction. And our customers value our close partnership with them, which lets us understand their challenges, draw from our decades of experience, and respond with a solution tailored to their needs.
Healthcare. The right prescription for improved call handling
Reaching a doctor, patient, other key call recipient – or connecting with vital information – needs to happen quickly and seamlessly. Healthcare organizations recognize the need to serve callers and to bring new efficiency to their operations. And as healthcare becomes more and more competitive, better customer care – right from the start – is an undeniable competitive advantage.
Higher Education. The smarter way to handle campus calls
We bring a natural and intuitive experience for the wide variety of callers who interact with colleges, universities, and other educational institutions. We help offload calls with routine requests from operators, provide effective after-hours support, enable single-number access to all campus resources, and deliver an exceptional experience to every caller.
Enterprise. We scale to grow with your business
Parlance enables you to ramp up your call volumes without adding personnel. With Parlance as your partner, you get new insights and control over your voice network, so you can reduce expenses without affecting quality. As your enterprise grows, Parlance grows with you, delivering the same high level of customer service and ensuring a consistently exceptional experience.