Video #2 – Switchboard – Patient Calling for the Doctor’s Office
Patient Experience starts with a great first impression.
When healthcare callers can speak naturally and connect directly, even when they are very specific about their needs, it’s easier for them to accomplish what they need to, quickly. Saving time means reducing frustration for patients, family members, and operators alike.
Parlance delivers speech recognition as a managed service for leading health systems nationwide, blending intelligent speech technologies, including Automatic Speech Recognition and Natural Language Understanding to transform old fashioned IVRs and automated attendants into easy-to-navigate speech-driven tools.
When a health system subscribes to Parlance, patient experience improves.