Insights

Explore the Future of Call Handling

Parlance leads the way to a better caller experience

We’re on the vanguard of automated call handling, helping a wide range of customers improve the caller experience – and meet their specific needs. Here you can explore the call handling marketplace, the capabilities of Parlance, our customer stories, our latest news, and much more.

Customer Profiles
    media Landmark Medical Center - Parlance helps Landmark Operators deliver excellent caller experiences by offloading more than 70% of routine requests from the PBX.
    media Utah Valley University - Parlance offloads 66% of monthly calls from UVU operators, enabling ROI equal to 5X their investment.
    media Texas A&M University - Texas A&M University sought a solution that could reduce operator workload and streamline the management of operator services.
    media Doctors Community Hospital - Doctors Community Hospital was experiencing call handling challenges due to overwhelming call load to operators.
    media Union College - Union College sought to reduce live operator call load and after-hour calls to public safety officers, as well as provide...
    media UNH - The University of New Hampshire was receiving unsatisfactory performance from their existing call handling solution, and were searching for alternatives...
    media Sysco Eastern MD - Sysco Eastern Maryland sought an automated solution to address growing call load, and conducted a two week trial of two...
    media St. Joseph - PeaceHealth St. Joseph Medical Center experienced a high amount of internal calls to the switchboard due to the lack of a dependable enterprise directory.
    media Reebok - Reebok International faced considerable directory difficulties that made it difficult to enable effective call handling for salespeople and staff.
    media Colgate - Colgate University had difficulties in managing their switchboard call traffic, as Campus Safety staff worked to balance rising call loads with...
“Two weeks after going live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”

Renown Health Dramatically Improves Contact Center Caller Experience

See how a partnership with Parlance yielded tremendous results for Renown Health in only 2 weeks. [More]