Parlance answers every call instantly, handling scheduling, routing, prescription refills, and routine questions without staff intervention. Built to keep calls moving without overloading your team.
Calls handled
Health systems served
Years in healthcare voice
Self-service resolution rate
Every call starts with a real conversation. Parlance understands what the caller needs, responds naturally, and takes action in real time by routing, scheduling, or resolving the request. It’s built for how patient calls truly happen.
Hi, I need help finding a doctor.
I am here to help. What kind of
care are you looking for?
Understands patient names, physician names, and medications the way they’re actually spoken. Parlance’s phonetic engine ensures calls are routed correctly instead of dropped or misdirected.
Connects directly to the systems your organization already uses, including Epic, Cerner, Athena, and Meditech. Appointments are scheduled, records update automatically, and cases are created without manual work.
When a call needs a human, it moves to one quickly. Built-in safeguards prevent dead ends, long loops, and dropped calls, so patients always reach the help they need.
Health system call volume concentrates in three areas. Parlance handles each one in real time.
Incoming calls hit fast, and operators can only handle so many at once. Parlance answers immediately, routing calls to patient rooms, nurse stations, or the right department without menus or delays. Routine questions are handled automatically, so operators can focus on the calls that truly need them.
Scheduling, rescheduling, refills, and insurance questions make up the bulk of daily call volume. Parlance handles these requests as they come in, reducing hold times and freeing staff to focus on more complex needs. Teams spend less time managing queues and more time helping patients.
Calls don’t slow down after hours or across locations. Parlance provides a consistent voice experience across every hospital and clinic, answering the same types of requests at any time of day. Patients get the same fast, reliable response, no matter where or when they call.
Parlance connects directly to the systems behind every patient call, including EHR and CRM platforms. As calls happen, information flows into the patient record automatically and actions are completed in real time. Integrations are HIPAA-compliant and designed for healthcare workflows. Providers schedule updates without manual intervention.
Telecommunications Manager, The Valley Health System
Chief Information Officer, Tahoe Forest Health System
Director of Population Health and Care Navigation, AdventHealth Shawnee Mission
Director of Technology, Hendrick Health
Regional CIO at HCA Healthcare
Parlance is proven in live healthcare environments, across hundreds of health system deployments.
Most patients still call first, and they expect quick, clear answers. Parlance makes those calls easier to handle, responding in real time, guiding callers to the right place, and resolving routine requests without delay. The result is faster access for patients and less pressure on your team.
Learn how healthcare organizations are using modern voice technology to handle more calls, reduce hold times, and improve patient access without adding staff.
Join 400+ health systems using Parlance to improve access, reduce delays, and support their teams.