Call Center Automation

Deliver Excellent Caller Experiences

Improve call center efficiency and enable pleasing self-service.

Call center automation solutions from Parlance allow your valuable agents to meet increasing call load demands and raise customer satisfaction. Combining the latest in speech recognition technology with innovative natural language interaction capabilities, Parlance call center solutions emulate a live agent to meet a variety of self-service needs. From skills-based routing to get callers to the right skill set, to scheduling and ID verification, we make it fast and easy for customers to do what they need to do in your call center.

Call center automation solutions

Offload
Routine Calls

Connect
to the Right Agent

Reduce
Complaints

Increase
Capacity

Reduce
Agent Handoffs

Improve
Caller Experiences