Switchboard Call Management
Make the Most of Every Interaction
Deliver an excellent caller experience and brand impression — every caller, every time.
Switchboard call management solutions from Parlance make it fast and easy for your callers to get where they need to go in your voice network. No menus. No lengthy instructions. Just an intuitive interaction that sounds and feels like a live operator. Routine calls get where they need to go in seconds, while more complex caller requests are immediately sent to a live operator for specialized assistance. Increase call handling capacity. Raise service levels. Control call management costs. Parlance speech self-service solutions bring new efficiency to your switchboard operations.
Automate caller requests for patients, patient rooms, and nurse stations and remove these calls from the operator queue (HIPAA compliant).
Since nearly every company, voice network, and caller community is different, Parlance frequently partners with customers to deliver custom solutions to unique call handling challenges. Have a call management issue you feel may be expensive or complex to address? We’d love to show you how speech self-service may be able to deliver a cost effective and easy to implement solution.