Switchboard Call Management

Make the Most of Every Interaction

Deliver an excellent caller experience and brand impression — every caller, every time.

Switchboard call management solutions from Parlance make it fast and easy for your callers to get where they need to go in your voice network. No menus. No lengthy instructions. Just an intuitive interaction that sounds and feels like a live operator. Routine calls get where they need to go in seconds, while more complex caller requests are immediately sent to a live operator for specialized assistance. Increase call handling capacity. Raise service levels. Control call management costs. Parlance speech self-service solutions bring new efficiency to your switchboard operations.

Switchboard call management solutions

Applications

Public Answer
Eliminate hold times and deliver excellent caller experiences by speeding connections to enterprise destinations or an operator when needed.
VIP Access
Password protected applications quickly connect VIPs (executives, directors, doctors, etc.) to private destinations such as cell phones and home phones.
Patient Rooms

Automate caller requests for patients, patient rooms, and nurse stations and remove these calls from the operator queue (HIPAA compliant).

Location Finder
Connect calls to the appropriate destination for an individual (office line, assistant, answering service, etc.) based on RFID tracking info and location (In office, offsite, in operating room, etc.).
After Hours/Overflow
24/7 call management service eases the burden on alternate departments (security, ER, etc.) providing after-hours or overflow call answering coverage.
Universal Dialing
Enterprise-wide voice network access makes it easy for callers and employees to reach any destination acorss the enterprise from one single number.
Business Continuity
Redundant service delivery to ensure voice network access in the face of extreme weather, emergencies, or other unforeseen events.
More...

Since nearly every company, voice network, and caller community is different, Parlance frequently partners with customers to deliver custom solutions to unique call handling challenges. Have a call management issue you feel may be expensive or complex to address? We’d love to show you how speech self-service may be able to deliver a cost effective and easy to implement solution.