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HCA Healthcare saves money while improving patient and switchboard operator experience

HCA Healthcare saves money while improving patient and switchboard operator experience

Humanize caller experience and maximize the value of live support teams

IVA technology frees up valuable time for live agents to focus on complex patient concerns.

Improving caller experience is as easy as using your voice

Voice-first technology, when set up properly, managed well, and consistently tuned, is the very best way to improve calling experiences...

How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker’s Hospital Review webinar, patient access center experts discuss how UC...

Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system..

Unlocking the Key to Health Equity in the Revenue Cycle

In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity...

Parlance is Honored for Exceptional Innovation in Customer Experience

Parlance Receives 2022 Voice Technology Excellence Award

Parlance Receives 2022 CUSTOMER Magazine Voice Technology Excellence Award

Parlance is Honored for the Second Year in a Row for Exceptional Innovation in Improving...