At Parlance, we use speech recognition automation to modernize and improve the first step of every caller’s journey. We empower organizations to harness the power of voice and enable your customers to speak naturally and connect quickly when they call you on the phone.
No long hold times, no confusing menus, no numbers to press on a dial pad.
Parlance fully managed voice-driven call handling solutions enable fast, simple, and intuitive caller experiences —getting callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. This deflects work from switchboard operators and makes it easier for callers to self-serve. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.
“We nurture and collaborate with our clients, like hospitals do with their patients. We are an extensions of the organizations we serve. I am grateful to work at Parlance where stewardship and integrity drive us to improve caller experience.”
Joseph Maxwell, CEO