Webinars

Arkansas Children's Hospital Tackles Caller Frustration

Learn how Arkansas Children’s Hospital tackled caller frustration in their scheduling center by partnering with Parlance to enable speech self-service.

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Never Change (unless you want to please callers, that is)!
In this on-demand webinar we explore some common roadblocks to a great caller experience. Come see how Parlance customers have overcome these concerns to achieve remarkable results with Parlance self-service solutions.

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Call Handling in Business Today

There are many different call handling practices utilized by companies today. Are leading industries focusing more on their own bottom line or on the caller experience when it comes to call handling? The answers may surprise you.

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The Hospital Switchboard Operator Challenge
The role of the switchboard operator in hospital environments is arguably more complex and challenging than in any other industry. Join us as we explore why one of the most vital customer service positions in healthcare is also one of the most difficult. See how a new approach to call handling can help operators better manage their many responsibilities while also improving service to callers – all at a lower cost.
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Eliminating the Call Center: Texas A&M

Learn how Texas A&M University addressed changing call management needs, met new outsourcing mandates, and saved big with speech self-service.

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