Arkansas Children's Hospital Tackles Caller Frustration
Learn how Arkansas Children’s Hospital tackled caller frustration in their scheduling center by partnering with Parlance to enable speech self-service.
Never Change (unless you want to please callers, that is)!
Call Handling in Business Today
There are many different call handling practices utilized by companies today. Are leading industries focusing more on their own bottom line or on the caller experience when it comes to call handling? The answers may surprise you.
The Hospital Switchboard Operator Challenge
Eliminating the Call Center: Texas A&M
Learn how Texas A&M University addressed changing call management needs, met new outsourcing mandates, and saved big with speech self-service.