Give Your Callers What They Want

A fast, simple connection and an exceptional caller experience — every time
We’re call handling experts, analyzing caller behavior and delivering innovative solutions to organizations like yours for more than two decades. With Parlance Operator Assistant®, callers just speak and behave naturally, like they would with a live operator – streamlining the journey to their destination. Parlance makes it happen. And Parlance partners with you to meet your unique needs.


Make Calling Your Company Easier and Faster

We reduce effort and speed connection times, so your callers are happy with their experience – and your business. No more delays, confusing menus, or frustration. No more hang-ups or unavailable live operators. With Parlance Operator Assistant, your business is more efficient today, and ready for more callers in the future.

Improve the caller experience



Get a Competitive Advantage

Visionary organizations from healthcare to higher education already rely on Parlance as their partner for improving call handling, lowering operational costs, and raising customer satisfaction.

Transform your call handling

Call Handling Insights


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In the News: Becker’s Healthcare Review

New article on the improving the caller experience in healthcare features Parlance’s perspective and recommendations. [View the Article]

Gain more insights


The REAL ROI of Call Handling

Learn how advanced call handling delivers benefits beyond traditional financial ROI measures. [Get the White Paper]

White Paper: Outmoded Call Handling Poses a Major Challenge

Are leading businesses relying on outmoded call handing solutions? Yes. Find out more in the largest survey of call handling methods, ever. [Read the report]