Give Your Callers What They Want

A fast, simple connection and an exceptional caller experience — every time
We’re call handling experts, analyzing caller behavior and delivering innovative solutions to organizations like yours for more than two decades. With Parlance call handling solutions®, callers just speak and behave naturally – like they would with a live operator. Parlance automated voice response makes it happen. Say goodbye to unavailable agents and annoying IVR menus.


Get a Competitive Advantage

Visionary organizations –from healthcare to higher education– already rely on Parlance to improve call handling, reduce operational costs, and raise customer satisfaction.

Transform your call handling

“Two weeks after we went live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”

Director – Customer Care Center
Renown Health


Make Calling Your Company Easier and Faster

We reduce effort and speed connection times, so your callers are happy with their experience – and your business. No more delays, confusing menus, or frustration. No more hang-ups, or unavailable live operators. With Parlance solutions, your business is more efficient today, and ready for more callers in the future.

Improve the caller experience


“It blew me away. I was shocked by the system’s accuracy, and pleased with the exceptional service and support displayed by Parlance.”

Manager of Network Engineering
Reebok International


Our speech-driven call handling solutions guide callers, simulating live operator or live agent experiences. No instructions or menu options are involved. This is no dated Interactive Voice Response System (IVR) or Auto Attendant. Our advanced automated phone systems provide:

  • Superior Caller Experiences: Our virtual phone assistants eliminate frustration — quickly and easily getting callers where they need to go.
  • Dependable Call Center Automation: We offload 50% or more of calls from operators and agents.
  • Minimal IT Requirements: We maintain ongoing solution management and ultimate performance, freeing up your already-busy IT resources.
  • No Hidden Costs: One flat service fee delivers predictable ROI that significantly reduces call handling costs.

“We’re looking at an ROI of 5X in the first year alone. To say we’re pleased is to put it mildly.”

IT Manager – Telecommunications
Texas A&M University

Call Handling Insights

Learn how Lean principles can be applied in the contact center

White Paper: Can Lean Practices Transform Call Management?

Yes they can! Learn how Lean Manufacturing principles can be easily applied in the contact center to improve experiences, create greater efficiency, and reduce costs. [Read the report]

White Paper: Outmoded Call Handling Poses a Major Challenge

Are leading businesses relying on outmoded call handing solutions? Yes. Find out more in the largest survey of call handling methods, ever. [Read the report]


The REAL ROI of Call Handling

Learn how advanced call handling delivers benefits beyond traditional financial ROI measures. [Get the White Paper]

“Parlance has become more than just a vendor to us. They’re now a crucial component of our Patient Experience Program.”

Asst. Hospital Administrator
Erie County Medical Center