Give Your Callers What They Want

A fast, simple connection and an exceptional caller experience — every time
We’re call handling experts, analyzing caller behavior and delivering innovative solutions to organizations like yours for more than two decades. With Parlance Operator Assistant®, callers just speak and behave naturally, like they would with a live operator – streamlining the journey to their destination. Parlance makes it happen. And Parlance partners with you to meet your unique needs.
Parlance Benefits
Our Customers
CallHandling Insights

Benefits

Make Calling Your Company Easier and Faster

We reduce effort and speed connection times, so your callers are happy with their experience – and your business. No more delays, confusing menus, or frustration. No more hang-ups or unavailable live operators. With Parlance Operator Assistant, your business is more efficient today, and ready for more callers in the future.

Improve the caller experience

ConnectionDurationInSeconds

Customers

Get a Competitive Advantage

Visionary organizations from healthcare to higher education already rely on Parlance as their partner for improving call handling, lowering operational costs, and raising customer satisfaction.

Transform your call handling

Call Handling Insights

Parlance Blog

1/25

Announcing Partnership with Startel

Parlance is pleased to enter into a new partnership with Startel Corporation, a leading provider of unified communications, business process…

1/13

Think Mindset, Not Trends

  Now that we’re a few weeks into 2016, we’ve probably all had our fill of “(insert subject here) Trends/Recommendations/Suggestions…

12/18

Why do your patients feel challenged?

Parlance and Interactions present a new discussion regarding the impact of conversational connections on the caller experience and your patients….

icn-whitePaper

White Paper: Outmoded Call Handling Poses a Major Challenge

Are leading businesses relying on outmoded call handing solutions? Yes. Find out more in the largest survey of call handling methods, ever. [Read the report]

ttl-interactions

Parlance and Interactions: Leading the call handling revolution

Find out about our alliance with Interactions, and what it means for your business. [More]

spacer