Give Your Callers What They Want

Parlance

A fast, simple connection and an exceptional caller experience — every time
We’re call handling experts, analyzing caller behavior and delivering innovative solutions to organizations like yours for more than two decades. With Parlance call handling solutions®, callers just speak and behave naturally, like they would with a live operator – streamlining the journey to their destination. Parlance automated voice response makes it happen. And Parlance partners with you to meet your unique needs.

Automated Phone Assistant Benefits

Make Calling Your Company Easier and Faster

We reduce effort and speed connection times, so your callers are happy with their experience – and your business. No more delays, confusing menus, or frustration. No more hang-ups, or unavailable live operators. With Parlance solutions, your business is more efficient today, and ready for more callers in the future.

Improve the caller experience

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Customers

Get a Competitive Advantage

Visionary organizations –from healthcare to higher education– already rely on Parlance to improve call handling, reduce operational costs, and raise customer satisfaction.

Transform your call handling

Advantages

Our speech-driven call handling solutions guide callers, simulating live operator or live agent experiences. No instructions or menu options are involved. This is no dated Interactive Voice Response System (IVR) or Auto Attendant. Our advanced automated phone systems provide:

  • Superior Caller Experiences: Our virtual phone assistants eliminate frustration — quickly and easily getting callers where they need to go.
  • Dependable Call Center Automation: We offload 50% or more of calls from operators and agents.
  • Minimal IT Requirements: We maintain ongoing solution management and ultimate performance, freeing up your already-busy IT resources.
  • No Hidden Costs: One flat service fee delivers predictable ROI that significantly reduces call handling costs.

Call Handling Insights

 

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In the News: Becker’s Healthcare Review

New article on the improving the caller experience in healthcare features Parlance’s perspective and recommendations. [View the Article]

Gain more insights

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The REAL ROI of Call Handling

Learn how advanced call handling delivers benefits beyond traditional financial ROI measures. [Get the White Paper]

White Paper: Outmoded Call Handling Poses a Major Challenge

Are leading businesses relying on outmoded call handing solutions? Yes. Find out more in the largest survey of call handling methods, ever. [Read the report]

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