Give Your Callers What They Want
Get a Competitive Advantage
Visionary organizations –from healthcare to higher education– already rely on Parlance to improve call handling, reduce operational costs, and raise customer satisfaction.
“Two weeks after we went live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”
Director – Customer Care Center
Make Calling Your Company Easier and Faster
We reduce effort and speed connection times, so your callers are happy with their experience – and your business. No more delays, confusing menus, or frustration. No more hang-ups, or unavailable live operators. With Parlance solutions, your business is more efficient today, and ready for more callers in the future.
“It blew me away. I was shocked by the system’s accuracy, and pleased with the exceptional service and support displayed by Parlance.”
Manager of Network Engineering
Our speech-driven call handling solutions guide callers, simulating live operator or live agent experiences. No instructions or menu options are involved. This is no dated Interactive Voice Response System (IVR) or Auto Attendant. Our advanced automated phone systems provide:
- Superior Caller Experiences: Our virtual phone assistants eliminate frustration — quickly and easily getting callers where they need to go.
- Dependable Call Center Automation: We offload 50% or more of calls from operators and agents.
- Minimal IT Requirements: We maintain ongoing solution management and ultimate performance, freeing up your already-busy IT resources.
- No Hidden Costs: One flat service fee delivers predictable ROI that significantly reduces call handling costs.
“We’re looking at an ROI of 5X in the first year alone. To say we’re pleased is to put it mildly.”
IT Manager – Telecommunications
Texas A&M University
Call Handling Insights
White Paper: Can Lean Practices Transform Call Management?
Yes they can! Learn how Lean Manufacturing principles can be easily applied in the contact center to improve experiences, create greater efficiency, and reduce costs. [Read the report]
White Paper: Outmoded Call Handling Poses a Major Challenge
Are leading businesses relying on outmoded call handing solutions? Yes. Find out more in the largest survey of call handling methods, ever. [Read the report]
The REAL ROI of Call Handling
Learn how advanced call handling delivers benefits beyond traditional financial ROI measures. [Get the White Paper]
“Parlance has become more than just a vendor to us. They’re now a crucial component of our Patient Experience Program.”
Asst. Hospital Administrator
Erie County Medical Center