Parlance Improves Switchboard Performance at Hundreds of Health Systems Across the Nation
Parlance is HealthTech, purpose-built to reduce friction between callers and the resources they need in healthcare. Every innovation and application we create supports this mission. The Parlance generative IVR solution combines our proprietary phonetic names database, with AI/NLP/NLU. Comprehensive conversational AI solutions bridge the gap between staffing limitations and patient demand.
Make Your Healthcare Digital front Door Wide Open and Welcoming with Parlance Conversational AI Solutions
Improve caller experience while eliminating burden for patient access contact center teams.
Unavailable agents, frustrating and slow IVR menus, constant transfers from resource to resource — these common call management challenges alienate callers, degrade your brand, and cause lost revenue.
Parlance self-service solutions accelerate and simplify patient access center interactions for callers and agents. No hold times, no agent-to-agent transfers, no frustrating and slow IVR menus to endure. Callers speak naturally to connect anywhere in the healthcare delivery network. Agent burden is reduced because repetitive work is removed from staff workload. Covid screenings, authenticating callers, and verifying insurance information is handled by an intelligent virtual assistant, so agents are more available to work at the top of their skillset.
Parlance is a Nuance Speech Attendant Replacement
For over 25 years, organizations nationwide have depended on Parlance managed service solutions to transform enterprise directories into speech-powered tools. Parlance is THE Nuance Speech Attendant replacement. We deliver a more modern call routing solution and a seamless transition for end-of-life Nuance Speech Attendant customers. We guarantee that Parlance will outperform your old auto attendant.
Advanced Technology that Improves the Customer Experience
Parlance solutions leverage the latest analytics and speech technology to let callers speak naturally. Our solution integrates with any PBX, EHR, contact center, or unified communications infrastructure.
Comprehensive Data that Evolves with Your Organization
Parlance ensures an accurate and comprehensive enterprise-wide contact directory. We synthesize an authoritative directory from enterprise data sources, and supplement these ongoing feeds through extensive analysis.
Unrivaled Expertise that Guarantees Successful Results
Parlance delivers expertise—from technical implementation and directory management to behavioral engineering—that improves both caller experiences and business operations.
Managed Service that Keeps Pace with Your Organization
Parlance delivers managed services that ensure excellent performance. Our solution keeps callers satisfied with less burden on your internal teams.