Speak Naturally and Connect
Deliver an excellent caller experience.
Every caller, every time.
Since 1996, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service.
Improve the Caller Experience
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day.
Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone.
No long hold times, no confusing menus, no numbers to press on a dial pad.
Improve the Caller Experience — Starting With the First Step of Every Caller’s Journey
Voice-Enabled Call Routing
Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.
Visionary organizations — healthcare, higher education, and enterprise — rely on Parlance every day to improve call handling, ease caller effort, and reduce operational costs.
Use this simple calculator to understand the financial benefits, savings, and potential to prevent revenue loss offered by Parlance voice-driven call routing.
Join the hundreds of organizations nationwide, who depend on Parlance.