Contact Center Call Automation

Natural interactions to improve
experiences and reduce workload.

 

Improve
the Customer Experience

Deliver excellent experiences across the entire voice network with intuitive and natural self-service and ever-available agents and operators.

Raise
Service Levels

Eliminate hold times and IVR menus, reduce Agent Handle Time, minimize agent-to-agent transfers, and solve many common sources of caller dissatisfaction.

Reduce
Service Delivery Costs

Increase call load capacity, do more with existing or fewer resources, and offload 50% or more of contact center and switchboard call load.

“Two weeks after we went live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”

Director - Customer Care Center, Renown Health

Solutions

Call Center Automation

 Improve caller experiences, raise service levels, increase agent availability, reduce service delivery costs, and more.

Learn More 

Switchboard Call Management

Optimize staffing, increase call management capacity, deliver consistent brand experiences, eliminate hold times, and more.

Learn More 

“Parlance has helped us overcome a historically labor-intensive operation, and we’re looking at an ROI of 5X in the first year alone.”

IT Manager for Telecommunications, Texas A&M University

How We Do It

“From digging deep into caller behavior to actually listening to our needs, developing appropriate solutions, and managing all the nuts and bolts, Parlance has been an exceptional partner.”

Director of Unified Communications, Arkansas Children's Hospital

Customers

Visionary organizations — from healthcare and higher education to finance and manufacturing — rely on Parlance every day to improve call handling, reduce operational costs, and raise customer satisfaction.

Case Studies 

 

“Parlance has become more than just a vendor to us. They’re a crucial component of our Patient Experience Program.”

Assistant Hospital Administrator, Erie County Medical Center

Resources

White Paper: Taming Contact Center Workload

Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it. [Get the White Paper]

Empower Healthcare Switchboard Operators

White Paper: Are You Empowering Your Operators?

You should be! Learn about the challenges healthcare switchboard operators face, and how you can easily empower them to deliver excellent service. [Get the White Paper]

Learn how Lean principles can be applied in the contact center

White Paper: Can Lean Practices Transform Call Management?

Yes they can! Learn how Lean Manufacturing principles can be applied in the contact center to improve service, create efficiency, and reduce costs. [Get the White Paper]

“It blew me away. I was shocked by the system’s accuracy, and pleased with the exceptional service and support displayed by Parlance.”

Manager of Network Engineering, Reebok International