Give Your Callers What They Want
Get a Competitive Advantage
Visionary organizations –from healthcare to higher education– already rely on Parlance to improve call handling, reduce operational costs, and raise customer satisfaction.
“Two weeks after we went live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”
Director – Customer Care Center
Make Calling Your Company Easier and Faster
We reduce effort and speed connection times, so your callers are happy with their experience – and your business. No more delays, confusing menus, or frustration.
“It blew me away. I was shocked by the system’s accuracy, and pleased with the exceptional service and support displayed by Parlance.”
Manager of Network Engineering
Our speech-driven call handling solutions guide callers, simulating live operator or live agent experiences. No instructions or menu options are involved. This is no dated Interactive Voice Response System (IVR) or Auto Attendant. Our advanced automated phone systems provide:
- Superior Caller Experiences: Our advanced self-service solutions eliminate frustration — quickly and easily getting callers where they need to go.
- Dependable Call Center Automation: We offload 50% or more of calls from operators and agents.
- Minimal IT Requirements: We maintain ongoing solution management and ultimate performance, freeing up your already-busy IT resources.
- No Hidden Costs: One flat service fee delivers predictable ROI that significantly reduces call handling costs.
“We’re looking at an ROI of 5X in the first year alone. To say we’re pleased is to put it mildly.”
IT Manager – Telecommunications
Texas A&M University
Call Handling Insights
White Paper: Taming Contact Center Workload
Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it. [Get the White Paper]
White Paper: Are You Empowering Your Operators?
You should be! Learn about the challenges healthcare switchboard operators face, and how you can easily empower them to deliver excellent service. [Get the White Paper]
White Paper: Can Lean Practices Transform Call Management?
Yes they can! Learn how Lean Manufacturing principles can be easily applied in the contact center to improve experiences, create greater efficiency, and reduce costs. [Get the White Paper]
“Parlance has become more than just a vendor to us. They’re a crucial component of our Patient Experience Program.”
Asst. Hospital Administrator
Erie County Medical Center