the Customer Experience
Deliver excellent experiences across the entire voice network with intuitive and natural self-service and ever-available agents and operators.
Eliminate hold times and IVR menus, reduce Agent Handle Time, minimize agent-to-agent transfers, and solve many common sources of caller dissatisfaction.
Service Delivery Costs
Increase call load capacity, do more with existing or fewer resources, and offload 50% or more of contact center and switchboard call load.
“Two weeks after we went live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”
“Parlance has helped us overcome a historically labor-intensive operation, and we’re looking at an ROI of 5X in the first year alone.”
“From digging deep into caller behavior to actually listening to our needs, developing appropriate solutions, and managing all the nuts and bolts, Parlance has been an exceptional partner.”
Visionary organizations — from healthcare and higher education to finance and manufacturing — rely on Parlance every day to improve call handling, reduce operational costs, and raise customer satisfaction.
“Parlance has become more than just a vendor to us. They’re a crucial component of our Patient Experience Program.”
White Paper: Taming Contact Center Workload
Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it. [Get the White Paper]
White Paper: Are You Empowering Your Operators?
You should be! Learn about the challenges healthcare switchboard operators face, and how you can easily empower them to deliver excellent service. [Get the White Paper]
White Paper: Can Lean Practices Transform Call Management?
Yes they can! Learn how Lean Manufacturing principles can be applied in the contact center to improve service, create efficiency, and reduce costs. [Get the White Paper]