Since 1996, Parlance has been at the forefront of speech-enabled solutions. Organizations nationwide depend on Parlance to modernize and improve every caller’s journey and remove barriers to service.
Parlance empowers organizations to harness the power of voice and enable callers to speak naturally and connect quickly on the phone.
No long hold times, no confusing menus, no numbers to press on a dial pad.
The Parlance solution delivers offload of PBX switchboards that is unrivaled in the industry by combining our proprietary phonetic names database, with AI/NLP/NLU, and integration into EMR systems. We deliver immediate impact and robust ROI with high levels of user engagement. Enable fast, simple, and intuitive caller experiences by immediately routing calls to the right place in any organization without frustrating IVR menus and long hold queues. Deliver the experiences your customers want, and the operational efficiencies your call community needs. Satisfy callers, increase operator and agent availability, reduce costs, and more.