Speak Naturally and Connect

Deliver an excellent caller experience.
Every caller, every time.

Speak Naturally and Connect

Deliver an excellent caller experience.
Every caller, every time.

  550M+

calls managed for customers

800k

self-service destinations managed

23 years

of CX improvement experience

Latest Resources

Caller Experience IS Patient Experience

w/ Chris Wells

Chris Wells from Bluetree Network discusses how process and technology improvements can help boost the patient experience, and shows how she leverages Parlance voice-enabled call routing solutions to radically improve her call management methods for her healthcare customers.

Redefining Customer Care

How Hometown Health Elevated the Caller Journey

Learn how Hometown Health Insurance took a good look into caller journeys, applied simple changes to overcome challenges, and improved metrics across the board with help from Parlance voice-enabled call routing solutions. Modern speech IVRs boost the caller journey and customer satisfaction.

Improve the First Step of Every Caller’s Journey

“With Parlance, you have a strong partner working with you to make really prudent and thoughtful decisions to optimize the process and the system.”

Kelly Hubka, Director of Population Health and Care Navigation, AdventHealth Shawnee Mission

Improve the Caller Experience

Voice-Enabled Call Routing

Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.

“Parlance has helped us overcome a historically labor-intensive operation, and we’re looking at an ROI of 5X in the first year alone.”

IT Manager for Telecommunications, Texas A&M University

Customers

Visionary organizations — healthcare, higher education, and enterprise — rely on Parlance every day to improve call handling, ease caller effort, and reduce operational costs.

“The system we had at the time was archaic, so staff was hungry for change. I needed a solution that would mitigate call volume today and carry us more strategically into the future.”

Daniel Anderson, Emergency Management Program Manager, AdventHealth Shawnee Mission

Resources

White Paper: Consolidating Switchboards in Higher Ed

Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it. [Get the White Paper]

Empower Healthcare Switchboard Operators

White Paper: Are You Empowering Your Operators?

You should be! Learn about the challenges healthcare switchboard operators face, and how you can easily empower them to deliver excellent service. [Get the White Paper]

Learn how Lean principles can be applied in the contact center

White Paper: Can Lean Practices Transform Call Management?

Yes they can! Learn how Lean Manufacturing principles can be applied in the contact center to improve service, create efficiency, and reduce costs. [Get the White Paper]

“Two weeks after we went live with Parlance, I walked into a senior executive meeting and before I could say anything, they were applauding.”

Director - Customer Care Center, Renown Health