Speak Naturally and Connect

Deliver an excellent caller experience.
Every caller, every time.

For nearly 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service.

Improve the Caller Experience

We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day.

Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone.

No long hold times, no confusing menus, no numbers to press on a dial pad.

Improve the Caller Experience — Starting With the First Step of Every Caller’s Journey

Voice-Enabled Call Routing

Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more. 

Customers

Visionary organizations — healthcare, higher education, and enterprise — rely on Parlance every day to improve call handling, ease caller effort, and reduce operational costs.

White Paper: Can Lean Practices Transform Call Management?

Yes they can! Learn how Lean Manufacturing principles can be applied in the contact center to improve service, create efficiency, and reduce costs.

ROI Calculator

Use this simple calculator to understand the financial benefits, savings, and potential to prevent revenue loss offered by Parlance voice-driven call routing.

Join the hundreds of organizations nationwide, who depend on Parlance.

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