Parlance Receives 2022 Voice Technology Excellence Award
TMC has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing, Natural Language Understanding, Conversational AI, and more.
“These solutions have exhibited quantifiable excellence, industry thought leadership, and market innovation over the past year, building loyalty, and delivering a customer experience that leads to repeat business,” said Rich Tehrani, CEO, TMC.
“The business environment is changing. It’s imperative that organizations stay one step ahead, to stay competitive,” said Scott D’Entremont, Chief Revenue Officer, Parlance. “Parlance guarantees ROI and performance for our customers. Our voice-first solutions enable consumers to speak naturally and connect directly when they call organizations on the phone. Parlance is the very best way to answer the phone in health systems, large enterprises, higher education institutions, and public sector organizations!”
Parlance improves efficiency and cost savings at health systems across the country. The team’s in-depth knowledge of the specific needs of the healthcare industry enables significant improvement in patient experience, as well as support staff experience. With Parlance, the calling experience is smoother and less frustrating, while agent and operator morale is also boosted. As a result, callers are no longer handled by rushed, overwhelmed agents and operators.
“Yes, we make your system work, take ownership of day-to-day performance, and guarantee ROI, but we do it with a focus on patient experience,” says Cristin Shields, Head of Customer Operations at Parlance, and 20-year hospital operations and patient access veteran. “Patients are not always customers, and at Parlance, we understand the intricate differences between a healthcare consumer and a customer. Patient experience matters, and we leverage intelligent speech technologies to automate, modernize, and improve the first few steps of every caller’s journey as they seek care for themselves or a loved one.”