Parlance is Honored for the Second Year in a Row for Exceptional Innovation in Improving the Customer Experience
TMC, a global integrated media company, has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are emerging as the true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing, Natural Language Understanding, Conversational AI, and more.
“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the 2022 Voice Technology Excellence winners,” said Rich Tehrani, CEO, TMC. “These solutions have exhibited quantifiable excellence, industry thought leadership, and market innovation over the past year, building loyalty, and delivering a customer experience that leads to repeat business.”
“The business environment is changing. It’s imperative that organizations stay one step ahead, to stay competitive,” said Scott D’Entremont, Chief Revenue Officer, Parlance. “Parlance guarantees ROI and performance for our customers. Our voice-first solutions enable consumers to speak naturally and connect directly when they call organizations on the phone. No long hold times, no confusing menus, no numbers to press. Parlance is the very best way to answer the phone in health systems, large enterprises, higher education institutions, and public sector organizations!”