About Us

Customer Experience, It’s Our Calling!

Healthtech Purpose-Built to Reduce Friction Between Callers and the Resources They Need

The best combination of AI and human support to improve patient experience as well as switchboard and access center operations in healthcare

We’re dedicated to helping you deliver better customer experiences at scale. When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. Callers should be able to speak naturally and connect quickly with the resources they need. We get callers to the right place without the effort of old fashioned IVRs and the frustration of long hold times. Designing, implementing, managing, and continuously optimizing the most caller-friendly experience is our primary focus. It’s all we do, and no one does it better.

Why Parlance

For over 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our solutions enable consumers to speak naturally and connect directly when they call organizations on the phone, providing friction-free, voice-driven access to the resources they need. No long hold times, no confusing menus, no numbers to press on a dial pad.

Parlance has a prestigious history of solving real world problems through the science of sound and the power of voice. Parlance speech recognition solutions evolved from BBN Technologies, now Raytheon BBN Technologies, and provided expert acoustical analysis to the U.S. government during the JFK assassination investigation. When the United Nations headquarters needed a design to ensure optimal acoustics, so that every word in every meeting could not only be heard, but be flawlessly recorded, we were there, too. Parlance has legacy of innovation and accomplishment that has driven us forward for decades.
Today, our commercial applications have one clear objective: Help people simplify their lives through speech automation. It’s a goal that has continuously guided our pioneering work to modernize caller experiences.

With Parlance relieving the burden of routine transfers and poor self-service, business operations are optimized – live agent effort is saved for more complex calls, massive hold queues are eliminated, there are fewer interactions from frustrated callers waiting on hold, staff morale improves, and revenue leakage due to call abandonment is significantly reduced.

Some of the Parlance Team

Maximize the Value of Your Live Support Team and Create a Great Caller Experience

Together, technology and a “live” voice create easy, pleasing, and very human experiences for callers.

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Sabrina is one of the live voices of Parlance. She’s a real person. Behind each human voice is the Parlance speech technology engine. Sabrina “listens” to your callers and transfer them where they need to go. She speaks fluent Spanish. She answers the phone 24 hours a day, she’s never sick, and she doesn’t take vacations. When Parlance is a part of your team, your agents and operators can do what they are trained to do — the human stuff — like empathizing and problem-solving, while we do the routine transfers. Together, we maximize the value of your live support team and create a great caller and operator experience.

Defining Qualities


Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it.


Parlance solutions have successfully connected more than 500 million calls for our customers. Our talented staff includes noted experts in all key areas–from telephony integration and directory development to dialog design and professional voiceover recording.


Our experts collaborate with you from initial discussions and surveys that help understand caller behavior, through ongoing performance monitoring and assurance. We’re committed to the success of your voice services, year after year, adjusting and improving your call handling on an ongoing basis.


We’re leading the marketplace with self-service solutions that benefit callers and the businesses that serve them. We’re dedicated to helping our customers move from outmoded, clunky IVR and auto attendant solutions of yesteryear to intelligent call handling that takes advantage of the latest technological breakthroughs

Proven Results

Leading hospitals, educational institutions, and businesses already rely on Parlance to manage every call, every day – year after year. Best of all, Parlance speech self-service solutions start smart and get smarter every year, delivering new value. That’s why our customers routinely report ROI of 3x, 4x, and even 5x their investment.


We can have our speech self-service solutions fully designed, implemented, and operational in 30 days or less.


At Parlance, we support your commitment to callers by providing responsive service that is – according to our customers – “far and above anything we’ve seen” and “a breath of fresh air”.

Our Partners