Managed service solutions dedicated to transforming the caller experience.
We’re dedicated to helping you deliver better customer experiences at scale. When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. Callers should be able to speak naturally and connect quickly with the resources they need. We get callers to the right place without the effort of old fashioned IVRs and the frustration of long hold times. Designing, implementing, managing, and continuously optimizing the most caller-friendly experience is our primary focus. It’s all we do, and no one does it better.
For over 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our solutions enable consumers to speak naturally and connect directly when they call organizations on the phone, providing friction-free, voice-driven access to the resources they need. No long hold times, no confusing menus, no numbers to press on a dial pad.
With Parlance relieving the burden of routine transfers and poor self-service, business operations are optimized – live agent effort is saved for more complex calls, massive hold queues are eliminated, there are fewer interactions from frustrated callers waiting on hold, staff morale improves, and revenue leakage due to call abandonment is significantly reduced.
Together, technology and a “live” voice create easy, pleasing, and very human experiences for callers.
Learn how excessive workload impacts your different contact center communities and gain perspective on what you can do about it.
Parlance solutions have successfully connected more than 500 million calls for our customers. Our talented staff includes noted experts in all key areas–from telephony integration and directory development to dialog design and professional voiceover recording.
Our experts collaborate with you from initial discussions and surveys that help understand caller behavior, through ongoing performance monitoring and assurance. We’re committed to the success of your voice services, year after year, adjusting and improving your call handling on an ongoing basis.
We’re leading the marketplace with self-service solutions that benefit callers and the businesses that serve them. We’re dedicated to helping our customers move from outmoded, clunky IVR and auto attendant solutions of yesteryear to intelligent call handling that takes advantage of the latest technological breakthroughs
Leading hospitals, educational institutions, and businesses already rely on Parlance to manage every call, every day – year after year. Best of all, Parlance speech self-service solutions start smart and get smarter every year, delivering new value. That’s why our customers routinely report ROI of 3x, 4x, and even 5x their investment.
We can have our speech self-service solutions fully designed, implemented, and operational in 30 days or less.
At Parlance, we support your commitment to callers by providing responsive service that is – according to our customers – “far and above anything we’ve seen” and “a breath of fresh air”.