Patients, family members, physicians, insurance agents, and other callers expect prompt and immediate service. Healthcare organizations, meanwhile, must balance rising costs with the need to deliver excellent customer experiences in an increasingly competitive marketplace.
At the switchboard, in critical call centers — even at the departmental level — Parlance self-service solutions deliver the experiences callers demand, and the efficiency and ROI healthcare organizations crave.
For nearly 25 years, colleges and universities nationwide have depended on Parlance Service to greatly reduce operational costs while modernizing and improving the first 30 seconds of every caller’s experience. We turn the campus directory into a speech-driven tool, providing callers friction-free access to any department, staff member, or campus location.