Parlance enables higher education institutions to provide their calling communities with friction-free, voice-driven access to any department, employee, or campus location. We provide simple and efficient dialogs to emulate a human experience for callers. We also create an accurate contact data directory with an automated updating process — a crucial component in maintaining ongoing performance. Parlance is the primary call management solution for higher education institutions across the nation because we engage calls with easy self-service, drastically reduce call volume to operators, diminish dependency on human operators, and deliver immediate ROI.
Parlance has been able to help us overcome a historically labor-intensive operation, and we’re looking at an ROI of 5X our Parlance investment in the first year alone.”
Mark Herro, Former IT Manager, Telecommunications at Texas A&M
For over 25 years, colleges and universities nationwide have depended on Parlance Service to greatly reduce operational costs while modernizing and improving the first 30 seconds of every caller’s experience. We turn the campus directory into a speech-driven tool, providing callers friction-free access to any department, staff member, or campus location.