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      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

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      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

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      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Publications

Learn about recent updates from Parlance and the problems we solve for our clients through our case studies, customer success stories, white papers, and press releases.

News and Press
Releases

Press Release: Parlance is Honored for Exceptional Innovation in Customer Experience

Parlance is Honored for the Second Year in a Row for Exceptional Innovation in Improving the Customer Experience TMC, a global integrated media company, has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are emerging as the true leaders in Voice Technology. The winning solutions provide speech… Continue reading Publications
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Press Release: Parlance Receives 2022 CUSTOMER Magazine Voice Technology Excellence Award

Parlance Receives 2022 Voice Technology Excellence Award TMC has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing, Natural Language Understanding, Conversational AI, and… Continue reading Publications
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Press Release: Becker’s Hospital Review Spotlights Parlance for using Voice Recognition to Improve Caller Experience in Healthcare

Boston, MA July 28, 2021 /PRNewswire/ – Becker’s Hospital Review has spotlighted Parlance and CEO Joseph Maxwell’s work in improving patient caller experience with speech-enabled IVR. Becker’s Hospital Review, the nation’s leading monthly publication that offers up-to-date healthcare business and legal news and analysis, has featured Parlance Corporation in a recent article, “How voice recognition… Continue reading Publications
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Press Release: Parlance Receives 2021 Pandemic Tech Innovation Award

Parlance Service Recognized for Exceptional Innovation Parlance was named a 2021 Pandemic Tech Innovation Award winner, by TMC, a global, integrated media company, and its TMC Labs product review division. The Covid -19 Pandemic has caused widespread disruption for hospital switchboards. Our customers report a variety of stressors that impact the ability of their switchboard operations… Continue reading Publications
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Press Release: Parlance Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award

Parlance is Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience TMC a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner. The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.… Continue reading Publications
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Press Release: Massachusetts-based Parlance Corporation partners with Hendrick Health to provide speech-recognition solutions

BOSTON, February 10, 2021 /PRNewswire/ — With the recent purchase of two hospitals, Texas-based Hendrick Health understands the importance of quickly connecting and unifying services throughout the organization. To create a consistent brand experience and superior service for the organization’s callers, Hendrick partnered with Parlance, a virtual PBX switchboard management solution that streamlines a caller’s… Continue reading Publications
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speech enabled IVR voice driven call routing contact center solutions

Press Release: Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Company Relieves Operator Burden and Reduces Caller Wait Time with Voice-Driven Automated Attendant BOSTON, April 28, 2020 /PRNewswire/ — As health systems across the nation struggle to respond to the coronavirus crisis, they’re changing the way they do business, adopting new tools and technologies, and transforming workforces to operate efficiently and safely without sacrificing service quality. Healthcare… Continue reading Publications
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speech enabled IVR voice driven call routing contact center solutions

Press Release: Parlance Replaces Nuance Speech Attendant After End-of-Life Announcement

Voice Recognition Technology Transforms Corporate Directories into Speech-Driven Tools BOSTON, June 2, 2020 /PRNewswire/ — With Nuance’s December 2019 announcement that it will discontinue both SpeechAttendant® and Open SpeechAttendant® products, Parlance Corporation is stepping in to claim their share of the speech attendant market. Parlance automates enterprise call routing with intuitive self-service solutions that improve the first 30 seconds… Continue reading Publications
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reduce call management costs

Press Release: Parlance Helps Customers Reduce Call Management Costs and Improve Caller Experiences

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions BOSTON June 30, 2020 /PRNewswire/ – Parlance Corporation, a leading provider of speech-driven self-service solutions, today announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main… Continue reading Publications
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Case Studies

Customer Success Story: Reducing Call Volume to Improve Staff and Patient Satisfaction

Reducing Call Volume to Improve Staff and Patient Satisfaction Jayne Chase at The Valley Health System With nearly three decades’ experience as telecommunications manager at The Valley Health System, Jayne Chase knows her call center inside out. And with a staff of 13 fielding up to 3,500 calls per day for six Las Vegas hospitals,… Continue reading Publications
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Case Study: Parlance Service HCA Healthcare

“We selected Parlance as our PBX AI partner during the height of the pandemic and it has delivered significant results. In December 2020, we went live with Parlance in 6 weeks at a very large hospital, then subsequently rolled it out across all 10 hospitals in two states. As a CIO and professor of artificial… Continue reading Publications
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Customer Success Story: Tahoe Forest Patients Get Easy Access to the Information They Need, With Voice-Enabled Self-Service

Parlance supports the Access Center at Tahoe Forest, providing a centralized access point for patients to get the information they need, simply by speaking. Patients and families now have seamless access to the care they need. And with voice-enabled self-service relieving the burden of routine and erroneous transfers, front desk staff and agents have time… Continue reading Publications
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parlance service tamu

Case Study: Parlance Service TAMU

Texas A&M University is the oldest higher education institution in the state of Texas. It ranks as the fourth largest university in the United States with enrollment of nearly 70,000 students occupying a 5,200 acre campus. Learn more
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lean practices

White Paper: Can Lean Practices Transform Healthcare Call Management?

How 60 Year-Old Manufacturing Methodologies are Surprisingly Relevant for Todayu2019s Caller Experiences Lean management principles have been proven again and again to reduce waste, improve quality, increase value, and reduce costs. This White Paper explores the different ways contact center professionals canu00a0leverage today’s advanced self-service solutions to meet Lean objectives and improve customer experiences. Download… Continue reading Publications
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White Papers

consolidating switchboards in higher education

White Paper: Consolidating Switchboards in Higher Education

For nearly 25 years, colleges and universities nationwide have depended on Parlance Service to greatly reduce operational costs while modernizing and improving the first 30 seconds of every caller’s experience.
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Others

Collateral: Parlance HL7 Integration

The Parlance solution includes everything required to provide optimum performance and availability.
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Collateral: VM Environments

The VM document is a footprint requirements document for Parlance Virtual Machines (VMs), which will let the customer know what resources that they will have to allocate to the VMs that we provide to them.
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