Publications

A human touch makes a significant difference in healthcare call interactions where an automation-dominant approach would fall short.

Health systems need to turn their attention to technology that can improve staff retention by reducing employee burnout, according to HCA Divisional CIO Andy Draper. Here's a look at what Parlance is doing to realize ROI with conversational AI.

As hospitals face consolidation and CIOs are asked to increase staff productivity, tech companies that can support automation with solutions that are easy to onboard are getting heightened interest.

On the surface, it sounds like one of the simplest procedures undertaken at a health system: answering the phone. But anyone who works at a health system knows it is not that simple.

Parlance is Honored for the Second Year in a Row for Exceptional Innovation in Improving the Customer Experience TMC, a global integrated media company, has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are emerging as the true leaders in Voice Technology. The winning solutions provide speech… Continue reading Publications

Parlance Receives 2022 Voice Technology Excellence Award TMC has named Parlance a winner of the 2022 Voice Technology Excellence Awards. These awards recognize vendors that are true leaders in Voice Technology. The winning solutions provide speech and analytics engines, IVR and self-service solutions that capitalize on Natural Language Processing, Natural Language Understanding, Conversational AI, and… Continue reading Publications

Boston, MA July 28, 2021 /PRNewswire/ – Becker’s Hospital Review has spotlighted Parlance and CEO Joseph Maxwell’s work in improving patient caller experience with speech-enabled IVR. Becker’s Hospital Review, the nation’s leading monthly publication that offers up-to-date healthcare business and legal news and analysis, has featured Parlance Corporation in a recent article, “How voice recognition… Continue reading Publications

Parlance Service Recognized for Exceptional Innovation Parlance was named a 2021 Pandemic Tech Innovation Award winner, by TMC, a global, integrated media company, and its TMC Labs product review division. The Covid -19 Pandemic has caused widespread disruption for hospital switchboards. Our customers report a variety of stressors that impact the ability of their switchboard operations… Continue reading Publications

Parlance is Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience TMC a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner. The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.… Continue reading Publications

BOSTON, February 10, 2021 /PRNewswire/ — With the recent purchase of two hospitals, Texas-based Hendrick Health understands the importance of quickly connecting and unifying services throughout the organization. To create a consistent brand experience and superior service for the organization’s callers, Hendrick partnered with Parlance, a virtual PBX switchboard management solution that streamlines a caller’s… Continue reading Publications

Company Relieves Operator Burden and Reduces Caller Wait Time with Voice-Driven Automated Attendant BOSTON, April 28, 2020 /PRNewswire/ — As health systems across the nation struggle to respond to the coronavirus crisis, they’re changing the way they do business, adopting new tools and technologies, and transforming workforces to operate efficiently and safely without sacrificing service quality. Healthcare… Continue reading Publications

Voice Recognition Technology Transforms Corporate Directories into Speech-Driven Tools BOSTON, June 2, 2020 /PRNewswire/ — With Nuance’s December 2019 announcement that it will discontinue both SpeechAttendant® and Open SpeechAttendant® products, Parlance Corporation is stepping in to claim their share of the speech attendant market. Parlance automates enterprise call routing with intuitive self-service solutions that improve the first 30 seconds… Continue reading Publications

Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions BOSTON June 30, 2020 /PRNewswire/ – Parlance Corporation, a leading provider of speech-driven self-service solutions, today announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main… Continue reading Publications