Publications

Parlance delivers HIPAA-compliant AI agents across voice, SMS, and web chat that transform healthcare patient access and contact center operations. Our omni-channel platform automates workflows at the digital front door, meeting patients where they are. Intelligent voice assistants (IVA) handle inbound calls with natural conversation, to intelligently route calls, automate appointment scheduling, or provide responses to FAQs.

Reduce operational costs with Parlance AI-powered call routing for colleges and universities. Automate directory assistance, IT help desk requests, and campus FAQs while delivering measurable ROI within 30 days.

ServiceNow integration delivers HIPAA-compliant AI voice automation for IT help desks and healthcare. Achieve ROI in 30 days with automated password resets, ticket creation, and intelligent call routing that reduces operational costs.

Parlance is a SaaS company, trusted by leading organizations to improve the phone experience for consumers, while also optimizing business operations.

Parlance conversational AI help desk automation delivers immediate ROI through automated password resets, ticketing, and IT support.

Fully managed HIPAA compliant IVRs and IVAs for healthcare call centers includes proactive monitoring, ongoing optimization, and expert support.

Fully managed HIPAA compliant IVRs and IVAs for healthcare call centers includes proactive monitoring, ongoing optimization, and expert support.

Parlance has partnered with athenahealth. Our conversational AI solution autonomously creates patient cases, answers FAQs, schedules appointments, and more.