Parlance is Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience
TMC a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner. The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Parlance with a Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “The Parlance managed service solution has proven deserving of this elite status and I look forward to continued innovation from Parlance in 2021 and beyond.”
“The business environment is changing. It’s imperative that organizations stay one step ahead, to stay competitive,” said Scott D’Entremont, Chief Revenue Officer, Parlance. “Parlance guarantees ROI and performance for health systems, SMBs, large enterprises, Fortune 500 companies, public sector organizations, and higher education institutions. Our voice first solutions enable consumers to speak naturally and connect directly when they call organizations on the phone. No long hold times, no confusing menus, no numbers to press. Parlance is the very best way to answer the front door!”