![](https://www.parlancecorp.com/wp-content/uploads/Rectangle-2136-1.png)
Reducing consumer effort — the work they must do to get their problems solved — builds loyalty.
The Rise of Consumerism in Healthcare Means that Process Improvement is Key.
- Healthcare consumers want the same great experience that they have come to expect in retail and hospitality sectors.
![](https://www.parlancecorp.com/wp-content/uploads/Group-1736-1.png)