Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Log In
Request a Demo
Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Healthcare AI Solutions for Clinics

Voice is at the center of healthcare — from triaging a patient, to communicating test results and treatment plans, as well as inter-employee communication. AI-powered automation and speech recognition can be used to improve employee experience and patient outcomes simultaneously.

With AI, clinics can:

  • Reduce consumer effort and build loyalty
  • Free up front desk staff and increase their productivity
  • Utilize digital deflection to improve efficiency automate call routing to patient access contact centers, when appropriate
  • Reduce costs for patient scheduling, prescription refills, patient authentication, and insurance verification
  • Improve the employee experience

Reducing consumer effort — the work they must do to get their problems solved — builds loyalty.

The Rise of Consumerism in Healthcare Means that Process Improvement is Key.

  • Healthcare consumers want the same great experience that they have come to expect in retail and hospitality sectors.

A big problem

A big problem in healthcare lies in one of the oldest technologies — the phone. People are busy. They want easy experiences at every touchpoint.

  • No one wants to wait on hold!
  • No one wants to “listen closely because options have changed.”
  • No one want to get lost in a phone tree while trying to access the care they need.

Implementing ‘low-customer-effort’ approaches to service and empowering support staff with more time to own patient and family member issues from start to finish, drives loyalty, and prevents unnecessary revenue leakage.

Learn more about how AI in healthcare improves patient access contact center operations...​

Learn more

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com

SOLUTIONS

  • Switchboard
  • Contact Center
  • Clinics
  • Speech Attendant

INDUSTRIES

  • Healthcare
  • Higher Education
  • Enterprise

RESOURCES

  • Blogs
  • Media
  • Publications

ABOUT US

  • Why Parlance
  • Meet the Team
  • Careers

CONNECT WITH US

Linkedin-in Twitter

Phone: 888-700-6263
Support: customerservice@parlancecorp.com
Sales: sales@parlancecorp.com

© Copyright 2023 Parlance

Privacy Policy
Security Policy