Clinics depend on Phone Calls
Parlance conversational AI keep calls moving across every location. Routing, scheduling, and after-hours are handled automatically, so your team focuses on what matters.
Routine calls automated
IVA caller engagement rate
Staff hours saved
After-hours coverage
Average time to ROI
For specialty and multi-site clinics, patients still rely on the phone.
Calls come in nonstop and land on the same staff handling check-ins and insurance. Patients wait on hold, calls drop, and frustration builds for everyone. Legacy IVR systems break down, routing gets messy, and after-hours means someone is always on call.
Parlance voice AI takes care of the routine work, so your team can focus on the patient in front of them without leaving the one on the phone waiting.
Parlance voice AI answers inbound calls with natural conversation, eliminating menus and hold queues for routine requests.
Patients simply say what they need, and calls are routed accurately to the right team. What Parlance automates for clinic groups:
Multi-site clinic groups face a more complex call flow than single-location practices. Patients call expecting immediate access to the right location, provider, or department, but routing across multiple sites often creates unnecessary transfers, long hold times, and overloaded front desk teams.
Parlance uses HIPAA-compliant AI powered voice assistants, to understand caller intent and route each call accurately across every location. No separate phone trees for each office and no rigid menu systems designed for single-site practices.
Calls move between locations automatically and after-hours coverage redirects without an on-call human. Daily directory updates prevent the 20 to 30 percent annual degradation that misroutes patients across most patient access contact centers.
They call about next-day appointments, prescription refills, and urgent issues that don’t require the emergency department but still need a response. Parlance provides consistent, professional after-hours coverage without requiring staff to be on call.
Patients receive a professional, consistent experience after hours.
Staff are not pulled from personal time to handle routine after-hours volume.
Urgent calls reach the right person without routing failures.
Telecommunications Manager, The Valley Health System
Chief Information Officer, Tahoe Forest Health System
Director of Population Health and Care Navigation, AdventHealth Shawnee Mission
Director of Technology, Hendrick Health
Regional CIO at HCA Healthcare
Parlance connects directly to your scheduling system, so it sees the same availability, provider schedules, and routing your front desk uses. When patients call, appointments are scheduled and information updates in real time.
Every interaction, voice, SMS, and web chat, is HIPAA-compliant.
Beyond voice, Parlance SMS supports HIPAA-compliant two-way texting for reminders, confirmations, and patient questions, giving patients another way to reach you.
Yes. Parlance can generate structured messages for placement in the electronic health record. We work with your organization to determine the specific information required in provider messages and design a series of questions that guide the caller through the necessary data collection. This information is then formatted and transmitted to populate the message according to your EMR protocols.
When patients receive calls from provider numbers that display as the main switchboard or organization number, they frequently call back without checking voicemail or text messages. While our system cannot access individual provider voicemails to retrieve specific callback information, we provide clear guidance to callers. The automated response directs them to check their voicemail and text messages, as these will contain the specific provider name and reason for the call. If the caller knows the provider’s name, they can state it and be routed accordingly.
Parlance scales with how clinics actually operate. It’s used across everything from independent specialty groups to large health systems, adapting to each organization’s size, systems, and workflows.
The Parlance team brings deep healthcare experience, with an average of 10+ years working in health systems and patient access operations.
Parlance is part of Constellation Software, providing the long-term stability health systems expect. Most organizations see measurable ROI within 30 days, with performance that holds over time.