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  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
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      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

  • About Us
      About Us
      Our Team
      Customer Stories
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      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Our Blog

Reduce wasted labor and patient frustration
One of the most frequent processes in healthcare is also one of the most flawed. Millions of calls each year across the network of care involve frustrating technology and wasted labor. Now is the time to lean in and transform this process into one that pleases patients and eliminates waste. Answering the phone and navigating a caller to the right resource is a complex process in a large health system. This complexity may explain why so few organizations do it well. Underperformance has huge cost implications because this process happens millions of times each year across the network of care.

By Sheila Kelly

Learn more about Kaizen processes for answering the phone in healthcare

Not All Nuance SpeechAttendant Replacements Are Created Equal

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

Read Full Blog →

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

Read Full Blog →

Looking for a Replacement for Nuance SpeechAttendant? Choose Parlance.

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.

Read Full Blog →

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.

Read Full Blog →

Parlance is a Nuance SpeechAttendant Replacement that Guarantees ROI

Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.

Read Full Blog →

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.

Read Full Blog →
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Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

Reduce wasted labor and patient frustration. One of the most frequent processes in healthcare is also one of the most flawed.

Read Full Blog →

Not All Nuance SpeechAttendant Replacements Are Created Equal

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

Read Full Blog →

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

Read Full Blog →

Looking for a Replacement for Nuance SpeechAttendant? Choose Parlance.

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.

Read Full Blog →

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.

Read Full Blog →

Parlance is a Nuance SpeechAttendant Replacement that Guarantees ROI

Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.

Read Full Blog →
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