For Switchboards

Deliver an excellent caller experience and brand impression — every caller, every time.

Switchboard call management solutions from Parlance make it fast and easy for your callers to get where they need to go in your voice network. No menus. No lengthy instructions. Just an intuitive interaction that sounds and feels like a live operator. Routine calls get where they need to go in seconds, while more complex caller requests are immediately sent to a live operator for specialized assistance. Increase call handling capacity. Raise service levels. Control call management costs. Parlance speech self-service solutions bring new efficiency to your switchboard operations.

Applications

Eliminate hold times and deliver excellent caller experiences by speeding connections to enterprise destinations or an operator when needed.

Password protected applications quickly connect VIPs (executives, directors, doctors, etc.) to private destinations such as cell phones and home phones.

Automate caller requests for patients, patient rooms, and nurse stations and remove these calls from the operator queue (HIPAA compliant).

Connect calls to the appropriate destination for an individual (office line, assistant, answering service, etc.) based on RFID tracking info and location (In office, offsite, in operating room, etc.).

24/7 call management service eases the burden on alternate departments (security, ER, etc.) providing after-hours or overflow call answering coverage.

Enterprise-wide voice network access makes it easy for callers and employees to reach any destination acorss the enterprise from one single number.

Redundant service delivery to ensure voice network access in the face of extreme weather, emergencies, or other unforeseen events.

Since nearly every company, voice network, and caller community is different, Parlance frequently partners with customers to deliver custom solutions to unique call handling challenges. Have a call management issue you feel may be expensive or complex to address? We’d love to show you how speech self-service may be able to deliver a cost effective and easy to implement solution.

“Parlance has become more than just a vendor to us. They’re a crucial component of our Patient Experience Program.”
Assistant Hospital Administrator, Erie County Medical Center

For Contact Centers

Improve call center efficiency and enable pleasing self-service.

Call center automation solutions from Parlance allow your valuable agents to meet increasing call load demands and raise customer satisfaction. Combining the latest in speech recognition technology with innovative caller interaction capabilities, Parlance call center solutions emulate a live agent to meet a variety of self-service needs. From skills-based routing that delivers callers to the right skill set, to applications that assist with a variety of call center and agent processes, we make it fast and easy for customers to do what they need to do in your call center.

Applications

Enterprise-wide applications for internal users to speed collaboration and ease the connection burden on Operators.

Virtual Agents to guide callers to the correct skill pool or Agent in the call center.

Assist callers in scheduling prodedures to speed contact center interactions and reduce the burden on Agents.

Guide callers through external Password Reset processes to deflect these common requests away from Agents.

Automate, simplify, and accelerate food ordering processes to ease the Agent burden.

Redundant service delivery to ensure voice network access in the face of extreme weather, emergencies, or other unforeseen events.

Since nearly every company, voice network, and caller community is different, Parlance frequently partners with customers to deliver custom solutions to unique call handling challenges. Have a call management issue you feel may be expensive or complex to address? We’d love to show you how speech self-service may be able to deliver a cost effective and easy to implement solution.

“From digging deep into caller behavior to actually listening to our needs, developing appropriate solutions, and managing all the nuts and bolts, Parlance has been an exceptional partner.”

Director of Unified Communications, Arkansas Children’s Hospital