Resources

Learn more about our modern approach to conversational IVR.
Check out demos of the Parlance IVA.
Watch some videos and webinars to learn more
about our expertise, products, and services.

Demos

Call Demo: Video #6 – Clinic – Person calling to talk to a doctor

Voice-driven call routing makes it easy for callers to connect to the exact resource they need, with little effort.Creating naturally flowing, obstacle-free interactions is key to a good patient experience. Minimizing friction is the best way to increase satisfaction amongst patients. Old fashioned IVRs (Interactive Voice Response) are often very difficult for callers, and that… Continue reading

Call Demo: Video #5 – Contact center – Person calling to make an appointment

Despite the many channels available to healthcare consumers, the voice channel (the phone) is still the most widely used method by patients. Many people calling a hospital or clinic require empathy and complex support. The easiest and most cost effective way to deliver human support is by making self-service options easier for routine callers, so… Continue reading

Call Demo: Video #4 – Contact center – Person calling about a bill

Parlance deflects calls that don’t belong in the contact center.Callers don’t need to know if they called the wrong number. The burden of misdirected calls can be removed from contact center agents, in a way that’s pleasing to the caller. Rising consumerism in healthcare means that patient experience has become a strategic investment. The voice… Continue reading

Call Demo: Speech-enabled IVR improves patient experience — Switchboard solutions in healthcare

Call Demo: Video #3 – Switchboard- Person calling for the neurology department

Improving caller experience in healthcare should be top-of-mind for every patient experience and patient access professional. At a time when health equity, rising consumerism, and patient experience are top-of-mind in healthcare, humanizing the patient journey is so important. Embracing patients and family members with a better calling experience, from start to finish, removes frustration and… Continue reading

Call Demo: Video #2 – Switchboard – Patient calling for the doctor’s office

Patient Experience starts with a great first impression. When healthcare callers can speak naturally and connect directly, even when they are very specific about their needs, it’s easier for them to accomplish what they need to, quickly. Saving time means reducing frustration for patients, family members, and operators alike. Parlance delivers speech recognition as a… Continue reading

Voice-Driven Call Routing Makes it Easier for Patients to Navigate Health Systems

Call Demo: Video #1 – Switchboard – Person calling for patient

Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need.

Videos

Customer Story: HCA Healthcare saves money while improving patient and switchboard operator experience

Andy Draper, Regional CIO at HCA Healthcare, identified consolidation and automation of the telecommunications infrastructure as an opportunity to modernize switchboard operations, increase the productivity of PBX operators, reduce labor costs, and improve calling experiences for patients and their families. “We selected Parlance as our PBX AI partner during the height of the pandemic, and it… Continue reading

Video: IVA powers patient engagement – Humanize caller experience and maximize the value of your live support team

Video: Humanize caller experience and maximize the value of live support teams

Despite large health system investments in omni-channel communications…most patient engagements initiate on the phone. And why shouldn’t they? Voice is the most natural user interface and the voice channel remains predominant. Parlance delivers speech recognition as a managed service. We leverage intelligent speech technologies, like Natural Language Understanding and Natural Language Processing, to improve the caller… Continue reading

Funny Video: Improving caller experience is as easy as using your voice

Speech recognition is not new. It’s not a fad. It’s a more modern way to solve a problem and it greatly improves the customer experience. Old-fashioned IVRs are a major pain point for callers. Customers and healthcare consumers / patients don’t want to “listen closely because options have changed.” They don’t want to press numbers… Continue reading

speech enabled IVR voice driven call routing contact center solutions

Funny Video: Speech-enabled interactions are more convenient

We donu2019t go cross country in a covered wagon anymore. We donu2019t go to Blockbuster to rent movies. We donu2019t use pay phones or paper maps in our cars. We donu2019t get film developed, or make mix tapes, or use a dial up modemu2026 New technologies unlock exciting capabilities. People and businesses adopt these innovations… Continue reading

Video: Solve call management challenges and remove the burden from your IT infrastructure

Parlance is a trusted leader in the field of secure enterprise communications solutions, delivering voice recognition as a managed service. Parlance takes the burden away from your IT team, managing the implementation and deployment, taking responsibility for day-to-day call routing performance, and guaranteeing results. We guarantee ROI for SMBs, large enterprises, Fortune 500 companies, and… Continue reading

Speech recognition as a managed service — A speech-enabled directory to serve a variety of callers

Video: Speech recognition as a managed service — A speech-enabled directory

Customer Story: Hendrick Health improves patient experience with Parlance voice-enabled call routing solution

Read more about Duane Donaway, Director of Technology at Hendrick Health. Duane discusses the benefits of Parlance and improving the experiences of internal and external Hendrick Health callers by using Parlance Service Learn more

Video: Speech-enabled call routing saves money and pleases healthcare consumers – Cost Savings Video Series

Watch Duane Donaway, Director of Technology at Hendrick Health, as he talks about the Parlance solution

Video: Better support to callers without increasing your budget

Video: Modernize and Improve Caller Experience with Speech Recognition Automation

Video: Speech-enabled call routing saves money and pleases callers

Video: The Prescription for PBX Headaches is Voice-Enabled Call Routing

Watch Duane Donaway, Director of Technology at Hendrick Health, as he talks about the Parlance solution

Video: Maximize the value of your live support team and create a great caller experience

Video: Take the friction out of the caller experience in healthcare

Webinars

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access center, implemented an enterprise-wide phone number and built a contact center with high employee satisfaction and low turnover.

Webinar: Improve the Call Experience That Patients Have With Your Health System

Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; u201clisten closely because options have changed,u201d or get lost in a maze-like phone tree. Innovative… Continue reading

Webinar: Unlocking the Key to Health Equity in the Revenue Cycle

In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity. COVID-19 has underscored inequities / financial barriers to care that already existed in healthcare. What role does revenue cycle management, specifically front line patient access, play in reducing health inequity? If we are to achieve health equity,… Continue reading

Webinar: Rising Consumerism in Healthcare Makes Process Improvement Key

Reducing consumer effort—the work they must do to get their problems solved—builds loyalty. Organizations create loyalty primarily by helping people solve their problems quickly and easily. Consumers punish organizations with poor phone-based interactions and customer support. In these settings, research shows, customer loyalty has a lot to do with how well companies deliver on basic… Continue reading

Solutions

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