Resources

Conversational AI-powered self-service enables callers to complete routine tasks like appointment scheduling and prescription refills. When speech-enabled IVRs and IVAs are frictionless, more people self-serve. This reduces repetitive tasks for live agents and allows them to operate at the top of their skill sets, improving overall job satisfaction. Advancements in AI-powered automation are raising the… Continue reading Resources

Andy Draper, Regional CIO at HCA Healthcare, identified consolidation and automation of the telecommunications infrastructure as an opportunity to modernize switchboard operations, increase the productivity of PBX operators, reduce labor costs, and improve calling experiences for patients and their families.  “We selected Parlance as our PBX AI partner during the height of the pandemic, and it… Continue reading Resources

Despite large health system investments in omni-channel communications…most patient engagements initiate on the phone. And why shouldn’t they? Voice is the most natural user interface and the voice channel remains predominant. Parlance delivers speech recognition as a managed service. We leverage intelligent speech technologies, like Natural Language Understanding and Natural Language Processing, to improve the caller… Continue reading Resources

Speech recognition is not new. It’s not a fad. It’s a more modern way to solve a problem and it greatly improves the customer experience. Old-fashioned IVRs are a major pain point for callers. Customers and healthcare consumers / patients don’t want to “listen closely because options have changed.” They don’t want to press numbers… Continue reading Resources

We don’t go cross country in a covered wagon anymore. We don’t go to Blockbuster to rent movies. We don’t use pay phones or paper maps in our cars. We don’t get film developed, or make mix tapes, or use a dial up modems.New technologies unlock exciting capabilities. People and businesses adopt these innovations alongside… Continue reading Resources

Parlance is a trusted leader in the field of secure enterprise communications solutions, delivering voice recognition as a managed service. Parlance takes the burden away from your IT team, managing the implementation and deployment, taking responsibility for day-to-day call routing performance, and guaranteeing results. We guarantee ROI for SMBs, large enterprises, Fortune 500 companies, and… Continue reading Resources

Parlance is a managed Software-as-a-Service solution, deployed on-premises or in the cloud. Parlance virtualized service units connect to IP-PBX session managers or session border controllers via SIP trunks. A caller dials General Hospital and is routed by the IP-PBX to Parlance. Parlance answers the call with your branded greeting. Callers can speak naturally and connect… Continue reading Resources

Duane Donaway, Director of Technology at Hendrick Health is interviewed by Parlance Account Executive Annmarie Block. Duane discusses the benefits of Parlance conversational IVR, including: Voice-driven access to healthcare resources Improved caller experience / patient experience Elimination of large, maze-like phone trees Callers can speak naturally and connect directly when they call on the phone… Continue reading Resources

Can your callers use their voices to connect quickly with people and services in your hospital or clinic? If not… • You’re wasting money • You’re frustrating healthcare consumers • Your operators are overwhelmed our health system loses money when operators act like human transfer switches. What if you could cut down on the labor… Continue reading Resources

Your health system is watching every penny. What if you could offer better support to your callers without increasing your budget? Your business saves money when your callers speak naturally to self-serve, and connect directly with people and services in your hospital or clinic. The Parlance solution makes it quick and easy for callers with… Continue reading Resources

At Parlance, we modernize and improve the first step of every caller’s journey. We empower organizations to harness the power of voice so their customers can speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no “Listen closely because options have changed.” Speech-driven access improves caller… Continue reading Resources

Can your employees use their voices to connect quickly with their colleagues? If not… You’re wasting money You’re hindering workplace productivity Your operators likely hate their jobs Do you lose money when operators act like human transfer switches? YES! What if you could cut down on the labor required to navigate routine calls, save money,… Continue reading Resources

The prescription for PBX headaches is voice-enabled call routing. With 25+ years of successful deployments, Parlance is a tested, reliable call management solution that meets the patient experience demands of today’s leading health systems. Our modern, speech-enabled IVRs greet each caller with your branded message and allow them to speak naturally to quickly connect to… Continue reading Resources

Parlance Speech-Powered IVR with a Live Voice — Sabrina Demo.  Parlance enables consumers to speak naturally and connect quickly when they call organizations on the phone, providing friction-free, voice-driven access to the resources they need. No long hold times, no confusing menus, no numbers to press on a dial pad.  Sabrina is one of the… Continue reading Resources

Take the friction out of the caller experience in healthcare.When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. Patients shouldn’t have to work hard to reach a doctor or to access needed information. Callers are universally frustrated by phone systems. Hospitals and clinics can take a… Continue reading Resources