Resources

Learn more about the caller experience, impact on the brand, and how to improve services and reduce costs.

Modernize and Improve Caller Experience with Speech Recognition Automation

The Prescription for PBX Headaches is Voice-Enabled Call Routing

White paper: Consolidating Switchboards in Higher Education

Press release: Parlance Helps Customers Reduce Call Management Costs and Improve Caller Experiences

Press release: Parlance Replaces Nuance SpeechAttendant After End-of-Life Announcement

Press release: Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis

Webinar: Caller Experience IS Patient Experience

Webinar: Hometown Health Elevates the Caller Experience

Parlance Perspective When Key Departments are Disconnected

News story: Parlance Launches
Call Management
ROI Calculator

Case study: Can Lean Practices Transform Healthcare Call Management?