Resources
Learn more about the caller experience, impact on the brand, and how to improve services and reduce costs.
VIDEO
Video: Speech recognition as a managed service — A speech-enabled directory
VIDEO
Customer Story: Hendrick Health improves patient experience with Parlance voice-enabled call routing solution
VIDEO
Video: Speech-enabled call routing saves money and pleases healthcare consumers – Cost Savings Video Series
WEBINAR
Webinar: Hometown Health Elevates the Caller Experience
WEBINAR
Webinar: Caller Experience IS Patient Experience

WHITE PAPER
White Paper: Consolidating Switchboards in Higher Education

CASE STUDY
Case Study: Parlance Service TAMU

CASE STUDY
Case Study: Can Lean Practices Transform Healthcare Call Management?
Press Release: Massachusetts-based Parlance Corporation partners with Hendrick Health to provide speech-recognition solutions
News: Parlance Launches Call Management ROI Calculator
Press Release: Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis
Playbook: A guide to switchboard deployment, internal marketing, and ongoing success