Resources

Learn more about the caller experience, impact on the brand, and how to improve services and reduce costs.

VIDEO

Video: Speech recognition as a managed service — A speech-enabled directory

VIDEO

Customer Story: Hendrick Health improves patient experience with Parlance voice-enabled call routing solution

VIDEO

Video: Speech-enabled call routing saves money and pleases healthcare consumers – Cost Savings Video Series
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WEBINAR

Webinar: Hometown Health Elevates the Caller Experience

WEBINAR

Webinar: Caller Experience IS Patient Experience
consolidating switchboards in higher education

WHITE PAPER

White Paper: Consolidating Switchboards in Higher Education
parlance service tamu

CASE STUDY

Case Study: Parlance Service TAMU
lean practices

CASE STUDY

Case Study: Can Lean Practices Transform Healthcare Call Management?
Press Release
Press Release: Massachusetts-based Parlance Corporation partners with Hendrick Health to provide speech-recognition solutions
Press Release: Massachusetts-based Parlance Corporation partners with Hendrick Health to provide speech-recognition solutions
News
News: Parlance Launches Call Management ROI Calculator
speech enabled service
Press Release
Press Release: Speech-Enabled Self-Service Helps Callers Connect Quickly During Coronavirus Crisis
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Playbook
Playbook: A guide to switchboard deployment, internal marketing, and ongoing success