Parlance is a trusted leader in the field of secure enterprise communications solutions, delivering voice recognition as a managed service. Parlance takes the burden away from your IT team, managing the implementation and deployment, taking responsibility for day-to-day call routing performance, and guaranteeing results. We guarantee ROI for SMBs, large enterprises, Fortune 500 companies, and public institutions. Our expert team continuously improves the performance of your solution over time, eliminating waste within your organization and freeing up resources for activities that serve your customers and your business operations.
Since 1996, organizations nationwide, in healthcare, higher education, finance, and manufacturing, have depended on Parlance to deliver powerful voice-driven call routing solutions and improve unified communication methods. Our comprehensive, automated speech-based solutions improve the customer experience and reduce operator / agent workload.
Customers and staff with routine needs can simply speak naturally, saying the name of the person or department they want to reach, and connect quickly. No long hold times, no confusing menus, no numbers to press. Parlance speech-enabled Automated Attendant reduces caller frustration.
The benefits of enriching caller experience with speech technology:
- LEAN business operations
- Reduced costs
- Increased productivity
- Less administration and maintenance
- Improved collaboration between employees and departments
- Improved customer experience
- Improved employee experience
- Improved operator/agent experience
- High connection rates (further boosted by an authoritative directory, created by Parlance and updated nightly)
Want to learn more about how Parlance can save money for your organization?