Parlance Speech-Powered IVR with a Live Voice — Sabrina Demo.
Parlance enables consumers to speak naturally and connect quickly when they call organizations on the phone, providing friction-free, voice-driven access to the resources they need. No long hold times, no confusing menus, no numbers to press on a dial pad.
Sabrina is one of the live voices of Parlance. She’s a real person. All of the Parlance recordings are custom-made in our sound studio. Behind each human voice is the Parlance speech technology engine. Together, technology and a “live” voice create an easy, pleasing, and very human experience. Sabrina “listens” to your callers and transfer them where they need to go. She speaks fluent Spanish. She answers the phone 24 hours a day, she’s never sick, and she doesn’t take vacations. When Parlance is a part of your team, your operators can do what they are trained to do — the human stuff — like empathizing and problem-solving, while we do the routine transfers. Together, we maximize the value of your live support team and create a great caller and operator experience.