Conversational AI in healthcare removes repetitive and routine work from patient access contact center agents and enables those agents to work at the top of their skillsets. When intelligent virtual assistants (IVAs) are integrated with EHR systems, patients and care givers can be authenticated, insurance information can be confirmed, and those callers can be quickly routed to the correct queues and pods. Whether the request is for a referral to a specific doctor, or a question about a bill, conversational AI solutions for health systems improve patient experience, reduce agent burden, optimize operations and cut costs.