Video #1 – Switchboard – Person Calling for Patient
Improving patient experience starts with a great first impression – let callers speak naturally and connect directly.
Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need. People can speak naturally and connect directly when they call on the phone. Parlance quickly routes callers, without the need for maze-like phone trees, and long hold queues. People with routine requests can get to the person, department, or resource they need quickly, without waiting on hold. People who need complex support can get it quickly too, because live operators are more available to help callers who need it when call volume is reduced. Health systems specifically subscribe to Parlance to enable their patients to speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad.