Voice-driven call routing makes it easy for callers to connect to the exact resource they need, with little effort.
Creating naturally flowing, obstacle-free interactions is key to a good patient experience. Minimizing friction is the best way to increase satisfaction amongst patients. Old fashioned IVRs (Interactive Voice Response) are often very difficult for callers, and that ultimately leaves patients, family members, operators and contact center agents feeling frustrated.
For over 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our intelligent call routing solutions provide quick, friction-free, voice-driven access to the people, places, and resources inside health systems. No long hold times, no confusing menus, no numbers to press on a dial pad. Voice-driven call routing and modern, Generative IVR ™ enable more effective call navigation and improve overall patient experience.