Meet Parlance at Upcoming Healthcare Events | Details

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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Call Demo: Video #5 – Contact center – Person calling to make an appointment

Despite the many channels available to healthcare consumers, the voice channel (the phone) is still the most widely used method by patients.

Many people calling a hospital or clinic require empathy and complex support. The easiest and most cost effective way to deliver human support is by making self-service options easier for routine callers, so that live agents are available for the callers who really need it.

Health systems rely on Parlance every day to modernize call handling, ease caller effort and reduce operational costs. People with routine requests can get to the person, department, or resource they need without waiting on hold or using a confusing IVR menu.

The voice channel (the phone) remains the preferred method of communication because it offers real connection for patients and families.

When speech recognition is used at the digital front door, it improves the patient experience in health system call centers.

Watch another demo here

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