At Parlance, we modernize and improve the first step of every caller’s journey. We empower organizations to harness the power of voice so their customers can speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no “Listen closely because options have changed.”
Speech-driven access improves caller experience, removes barriers to service and boosts customer satisfaction. In addition, when Parlance relieves the burden of routine transfers and poor self-service, business operations are optimized – live operator and agent effort is saved for more complex calls, there are fewer interactions from frustrated callers waiting on hold, staff morale improves, and call abandonment is significantly reduced. Many organizations rely on old fashioned IVRs or an unnecessarily large and expensive operator workforce to field incoming calls. Parlance transforms any corporate directory, no matter how complex, into a speech-powered tool and we manage it all for you.
Years of experience in healthcare, enterprise, higher education, and government, have taught us that our customers need more than technology to achieve their goals. They need a reliable partner. As a managed service, Parlance offers not only industry-leading technology, but a team of tenured experts who make your system work, take ownership of day-to-day performance, and guarantee ROI.