Better management of after hours call handling means less frustration for patients, and less burden on agents and operators throughout the health system. Sometimes an after hours call is an emergency, but often it’s not. Intelligent virtual assistants improve patient and care giver experience by offering options. Digital deflection in healthcare removes routine and repetitive tasks from the patient access contact center and operator services teams. Automating routine transactions means saves human effort for more complex calls. Patients get their needs met quickly, health system operations are optimized, hospitals and clinics can handle increased call volume without additional hiring, and cost savings are achieved.
