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      Log in
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      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

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      Featured Blog

      UC San Diego Health Created a Patient-Centered Experience

      In this Becker’s Hospital Review webinar, experts discuss how UC San Diego Health put patient experience at the forefront of its access center.

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      About Us
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      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Webinar: Improve the Call Experience That Patients Have With Your Health System

Play Video
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; “listen closely because options have changed,” or get lost in a maze-like phone tree. Innovative leaders are re-imagining phone-based interactive voice response, implementing ‘low-caller-effort’ approaches to self-service, and empowering staff with more time to own patient and family-member issues. HCA Healthcare offloads 66% of calls with speech-driven call routing, to support switchboard centralization. Callers easily connect to patients, doctors, scheduling, and more. In this webinar, we speak to Andy Draper to learn how HCA implemented ‘low-caller-effort’ approaches to self-service, and as a result:      
 
• Reduced operator workload      
• Empowered staff with time to attend to safety, security, and other critical needs      
• Attained immediate cost savings       
• Improved patient experience
 
Want to know more? Watch a short video featuring Duane Donaway, Director of Technology at Hendrick Health. Duane explains how Hendrick Health improved the experiences of internal and external Hendrick callers by using Parlance.
Watch Hendrick Health video here

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