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Main Menu
  • Home
  • Solutions

      Solutions

      Switchboard
      Contact Center
      Clinics
      Speech Attendant
      Log in
      Request a Demo

      Featured Solution

      Unlocking the Key to Health Equity in the Revenue Cycle

      In Revenue Cycle, people and technology are our greatest assets to eliminate health disparity and achieve health equity.

  • Industries
      Healthcare
      Enterprise
      Higher Education
      Log in
      Request a Demo

      Featured Customer Story

      Hendrick Health Improves Patient Experience

      Duane Donaway, Director of Technology at Hendrick Health, discusses the benefits of Parlance.

  • Resources
      Blog
      Media
      Publications
      Log in
      Request a Demo

      Featured Blog

      Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

      Learn how to reduce wasted labor and patient frustration as you transform your health system's voice channel.

  • About Us
      About Us
      Our Team
      Customer Stories
      Open Jobs
      Contact Us
      Log in
      Request a Demo

      Featured Team Member

      Joseph Maxwell, CEO

      We’re dedicated to helping you raise customer satisfaction. Designing, implementing, managing, and optimizing the most caller-friendly experience possible is our primary focus. It’s all we do, and no one does it better.

Video: Take the friction out of the caller experience in healthcare

Take the friction out of the caller experience in healthcare.
When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. Patients shouldn’t have to work hard to reach a doctor or to access needed information. Callers are universally frustrated by phone systems. Hospitals and clinics can take a great deal of the friction out of their patients’ experiences, simply by letting them ask for what they need in their own words. It’s cost prohibitive for a health system to have a live person answering every call. Many callers know what they want and will happily self-serve IF you make it easy and painless! With Parlance relieving the burden of routine transfers and poor self-service, operators, and agents can provide better service to callers who need complex support and empathy. We believe callers should be able to speak naturally and quickly connect to the resources they need. Don’t make people smash the “0” or shout “Operator!” in frustration! When callers have complex needs, Parlance quickly pivots to live support!

Parlance offers a simple managed service, with easy implementation and low effort on the part of a hospital’s IT team. Parlance is the only company to deliver conversation IVR and IVA technology as a managed service. We guarantee ROI. When callers are pleased to self-serve, health systems continuously raise customer satisfaction, you reduce waste, improve efficiency, mitigate call volume, and advance business operations.

Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

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