Take the friction out of the caller experience in healthcare.
When it comes to service, organizations please customers primarily by helping them solve their problems quickly and easily. Patients shouldn’t have to work hard to reach a doctor or to access needed information. Callers are universally frustrated by phone systems. Hospitals and clinics can take a great deal of the friction out of their patients’ experiences, simply by letting them ask for what they need in their own words. It’s cost prohibitive for a health system to have a live person answering every call. Many callers know what they want and will happily self-serve IF you make it easy and painless! With Parlance relieving the burden of routine transfers and poor self-service, operators, and agents can provide better service to callers who need complex support and empathy. We believe callers should be able to speak naturally and quickly connect to the resources they need. Don’t make people smash the “0” or shout “Operator!” in frustration! When callers have complex needs, Parlance quickly pivots to live support!
Parlance offers a simple managed service, with easy implementation and low effort on the part of a hospital’s IT team. Parlance is the only company to deliver conversation IVR and IVA technology as a managed service. We guarantee ROI. When callers are pleased to self-serve, health systems continuously raise customer satisfaction, you reduce waste, improve efficiency, mitigate call volume, and advance business operations.