The prescription for PBX headaches is voice-enabled call routing.
With 25+ years of successful deployments, Parlance is a tested, reliable call management solution that meets the patient experience demands of today’s leading health systems. Our modern, speech-enabled IVRs greet each caller with your branded message and allow them to speak naturally to quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by replacing frustrating and old-fashioned IVR menus. Parlance reduces long hold times and removes unnecessary barriers to care. With Parlance relieving the burden of routine transfers and poor self-service, operators can provide better service to callers who need complex support. Our managed solution ensures every caller receives immediate access, enables uninterrupted availability, continuously optimizes performance, and reduces operational costs. Parlance Service is comprised of three elements: voice-enabled call routing, directory services, and a partnership that empowers your organization with industry-leading expertise.