The Importance of Frictionless Self-Service at the Healthcare Digital Front Door

Today, the digital front door is the first touchpoint that connects patients to a health system.

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

Reduce wasted labor and patient frustration. One of the most frequent processes in healthcare is also one of the most flawed.

Not All Nuance SpeechAttendant Replacements Are Created Equal

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Behind the scenes of countless patient access center teams in healthcare are hardworking agents.

Looking for a Replacement for Nuance SpeechAttendant? Choose Parlance.

The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.

Your Boston Accent Shouldn’t Stump Conversational AI in Healthcare

In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.

Parlance is a Nuance SpeechAttendant Replacement that Guarantees ROI

Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.

How to Deliver a Seamless Patient Experience When Patients Prefer the Voice Channel

Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.

Three Ways Conversational AI Improves Healthcare Operations for Patients and Agents

In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?

Cut Support Costs While Maintaining Patient Satisfaction in Healthcare — The Right Balance of Conversational AI and Live Support

Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.