Empowering Patients with Self-Service to Ease Caller Navigation

In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.

The High Cost of Inadequate Call Navigation in Healthcare

Today, the digital front door is the first touchpoint that connects patients to a health system.

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled technologies, Parlance has solved a lot of problems and learned a lot of lessons. Each new lesson represents a piece of knowledge we can add to our business model. For instance, we’ve learned that sudden… Continue reading The High Price of Old Technology Solutions for Answering the Phone in Healthcare