The High Cost of Inadequate Call Navigation in Healthcare

Today, the digital front door is the first touchpoint that connects patients to a health system.

Can AI Understand “Park the Car in Harvard Yard”?

As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking with this lack of “r” sound is the mark of a true Bostonian. Comparatively, in a place like Dallas, their “r” sounds are emphasized much more – they might say it… Continue reading Can AI Understand “Park the Car in Harvard Yard”?

IVR vs IVA: What’s the Difference?

Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch point in the journey. The caller’s first impression has the ability to make or break a business’ reputation, and ultimately, impact their bottom line. Not all technology is created equal, and in some cases the… Continue reading IVR vs IVA: What’s the Difference?

Speech-enabled call routing allows people who know what they want, to get it quickly

We’ve all been there — listening to elevator music on hold while we’re trying to make a doctor’s appointment or get help… Sometimes we get irritated and hit zero or shout “operator!!” until we connect. Sometimes we get so frustrated that we just hang up! Luckily, speech-enabled call routing in healthcare quickly connects patients who… Continue reading Speech-enabled call routing allows people who know what they want, to get it quickly

The High Price of Old Technology Solutions for Answering the Phone in Healthcare

The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled technologies, Parlance has solved a lot of problems and learned a lot of lessons. Each new lesson represents a piece of knowledge we can add to our business model. For instance, we’ve learned that sudden… Continue reading The High Price of Old Technology Solutions for Answering the Phone in Healthcare