Can AI Understand “Park the Car in Harvard Yard”?

As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking with this lack of “r” sound is the mark of a true Bostonian. Comparatively, in a place like Dallas, their “r” sounds are emphasized much more – they might say it… Continue reading Can AI Understand “Park the Car in Harvard Yard”?

IVR vs IVA: What’s the Difference?

Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch point in the journey. The caller’s first impression has the ability to make or break a business’ reputation, and ultimately, impact their bottom line. Not all technology is created equal, and in some cases the… Continue reading IVR vs IVA: What’s the Difference?

Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

One of the greatest challenges faced by clinics and physician groups is an overabundance of administrative work. Office staff are often overwhelmed by tasks such as filing, answering the phone, scheduling appointments, and patient check-ins. Staffing in healthcare has become more challenging since the pandemic. There has been a huge shift in office culture, as… Continue reading Improve Clinic Operations and Reduce Costs with Modern IVR and IVA

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in call volumes overwhelm the contact center. When agents and operators can’t keep up with the increasing number of calls, healthcare consumers become frustrated, get a poor impression of the health… Continue reading IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns