Why Effective Call Navigation is Imperative for Health Systems

Today, the digital front door is the first touchpoint that connects patients to a health system.

Improve Contact Center Operations – A Quick Win

Complaints and staffing challenges can put an unfavorable spotlight on contact center operations. As a leader, you will feel pressure to act quickly to improve the situation. But realistically, organizational transformation will require time for analysis, planning and implementation. You will be defining new business processes and deploying better systems and integrations to support those… Continue reading Improve Contact Center Operations – A Quick Win

Improving Patient Experience with Conversational AI

In the first 30 seconds of a patient’s interaction with your health system, you’ve set the tone for the remainder of their engagement – for better or worse. First impressions count. According to a Harvard study, it typically takes eight subsequent positive encounters to overcome a negative first impression. In healthcare, 70% of people’s first… Continue reading Improving Patient Experience with Conversational AI

IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns

One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in call volumes overwhelm the contact center. When agents and operators can’t keep up with the increasing number of calls, healthcare consumers become frustrated, get a poor impression of the health… Continue reading IVA Technology Frees Up Valuable Time For Human Agents To Focus On Complex Customer Concerns