Why Effective Call Navigation is Imperative for Health Systems

Today, the digital front door is the first touchpoint that connects patients to a health system.

The Resurgence of the Voice Channel

In healthcare, 70% of consumers contact hospitals and clinics by phone. Caller experiences must be efficient and seamless for patients to feel satisfied. For contact centers to increase self-service, and effectively navigate callers, simplicity is key.  Fast and easy communication is vital, especially when patients and caregivers need to address pressing healthcare issues. The phone… Continue reading The Resurgence of the Voice Channel

Improving Patient Experience with Conversational AI

In the first 30 seconds of a patient’s interaction with your health system, you’ve set the tone for the remainder of their engagement – for better or worse. First impressions count. According to a Harvard study, it typically takes eight subsequent positive encounters to overcome a negative first impression. In healthcare, 70% of people’s first… Continue reading Improving Patient Experience with Conversational AI

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Watch Joseph’s video In 2022, Nuance discontinued support for SpeechAttendant® and Open SpeechAttendant®. Organizations moving from Nuance Speech Attendant to Parlance will achieve better performance than they’ve had in the past.   ​​One of the key reasons is that we offer our solution as a managed service.  It’s what we build around the speech engine… Continue reading Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®

Keys to Being a Successful Speech Application Provider Since Nuance Speech Attendant reached end-of-life in 2022, Parlance has filled the gap, not only supporting but improving performance for the many organizations who needed an effective speech-enabled solution to automate call navigation. To build a successful telephony-based speech application, an organization must follow the Deming Cycle… Continue reading Why Parlance Should Be Your First Choice When You Switch from Nuance SpeechAttendant®