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According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Speech-enabled solutions in healthcare appeal to Gen Z with benefits like on-demand assistance and ease of use.