Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

6 min Today, the digital front door is the first touchpoint that connects patients to a health system.

Modernizing the voice channel is a quick win

3 min Change the way your health system answers the phone – replace the ‘phone tree’ with an AI-powered virtual assistant! We see health systems nationwide launching digital transformation initiatives to support ease of access for patients and automation to support business operations. But many health systems are overlooking an obvious area for improved efficiency and access.… Continue reading Modernizing the voice channel is a quick win